Requirements
Candidates must have previous experience as a Night Manager or in a senior Front Office or Rooms Division role within a luxury hotel. Strong experience in overnight hotel operations and Night Audit procedures, with proficiency in OPERA PMS, is required. Excellent communication, leadership, problem-solving, and service recovery skills are essential, along with a strong understanding of LQA & Forbes standards and Qatari culture. Arabic language is preferred.
Description
About The Ned Doha:Housed within Doha's iconic former Ministry of Interior building, The Ned Doha is not just a hotel, it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned's Club, our private members club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool, The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.The Role:We are seeking a Night Manager who would be responsible for overseeing the overall hotel operation during the night shift, ensuring a seamless, safe and consistent guest experience in line with The Ned's ultra luxury service standards.The role will have overall oversight of the Front Office and hotel operations during the night, while working closely with all departments to ensure guest needs, operational requirements and service standards are fully supported.What You'll Be Doing: Oversee the overall hotel operation during the night shift, ensuring smooth and efficient operations across all areas. Take full ownership of the Front Office operation during the night, including guest arrivals, departures, requests, complaints and service recovery. Conduct regular hotel rounds and monitor the building, public areas and operational departments to ensure cleanliness, safety, security and service standards are maintained. Support other departments during the night whenever operational assistance is required and ensure effective coordination between departments. Handle guest concerns and requests with a high level of professionalism, discretion and emotional intelligence, in line with The Ned's ultra luxury service culture. Ensure all overnight guest interactions reflect strong knowledge of luxury hospitality, LQA & Forbes standards and The Ned service philosophy. Demonstrate strong awareness and understanding of Qatari culture, local customs and guest expectations. Maintain good knowledge of food and beverage operations, outlets, menus and services to confidently support guest enquiries and requests. Work closely with Security and other overnight teams to ensure a safe and secure environment for guests and colleagues. Respond effectively to emergencies and unexpected situations, taking appropriate decisions and escalating when required. Maintain detailed knowledge of hotel facilities, services, operating hours, events and guest experiences. Ensure all operational standards, policies, procedures and LQA requirements are consistently followed throughout the night. About You: Previous experience as a Night Manager or in a senior Front Office or Rooms Division role within a luxury or ultra luxury hotel. Strong experience in overnight hotel operations and Night Audit procedures. Previous experience with OPERA PMS is required. Strong understanding of Front Office, Finance and Night Audit procedures. Excellent communication and interpersonal skills. Strong knowledge of LQA & Forbes standards and luxury guest service. Good understanding of Qatari culture, local customs and expectations. Ability to make decisions independently and manage multiple situations during the night. Strong leadership, problem solving and service recovery skills. Arabic language is preferred. Excellent command of English. Previous experience in Qatar or the GCC is preferred. What's In It for YouTax-free Monthly salary21 calendar days annual leave and 11 paid public holidaysSick leave benefits as per Qatar Labour LawPrivate Medical Insurance for selfEnd of Service benefitsComplimentary meals at Neddy's, our team restaurant (breakfast, lunch & dinner)Exclusive hotel and dining rates for you, your family, and friendsOutstanding learning, development, and career progression opportunitiesReward and recognition programmesThe opportunity to work in one of Doha's most iconic lifestyle destinationsOur CultureAt The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.Ready to lead something extraordinary Apply today and join us as Night Manager!#NightManager #TheNedDoha