Head of Lab IT Infrastructure & Service Delivery

🏢 Nokia
📍 PortugalFull-timeHybrid
📅 Posted: 2w ago🔄 Updated: 2w ago
CV%
✨ AI Summary
The Head of Lab IT Infrastructure & Service Delivery will be responsible for defining and delivering service levels for labs, developing a strategic roadmap for Lab IT services, and ensuring alignment with business needs. This role involves transforming people, processes, tools, governance, and the operating model for Lab IT services, ensuring lab environments meet performance, resiliency, security, and compliance requirements. The position also focuses on driving improvements in cost efficiency, standardization, service maturity, and operational sustainability. The role is part of the Enterprise Infrastructure & Cloud Services (EICS) organization.
Required Skills
Hospitality, Retail & Customer Service
○Customer Service Management
Other
○SLA delivery○operating models○escalation processes○24x7 support operations○technical operations○service delivery○business-aligned support○multi-site delivery○global delivery○service transformation○operational improvement○operational standards
Information Technology
○Monitoring○Cybersecurity○IT Infrastructure○Release Management○ServiceNow○SLA Management○Data Management
Engineering, Construction & Trades
○Safety Management
Finance, Legal & Governance
○HR Compliance
Business, Sales & Management
○Workforce Planning
Soft Skills & Professional Competencies
○Leadership○Stakeholder Management○Problem Solving○Decision Making○Learning Agility○Organization○Planning○Time Management
Requirements
Requires 10 years of experience in data center operations, lab infrastructure, factory IT operations, critical facilities engineering, enterprise infrastructure services, or mission-critical technical environments. Must have a strong understanding of IT service management, SLA delivery, operating models, escalation processes, and 24x7 support operations. Experience managing solid-line and dotted-line resources across technical operations, service delivery, and business-aligned support activities is essential. Familiarity with operational monitoring, cybersecurity controls for mission-critical environments, and multi-site or global delivery experience is required.
Description

We invite you to apply for the Head of Lab IT Infrastructure & Service Delivery role, a pivotal opportunity for a strategic thinker passionate about shaping critical infrastructure and IT service delivery across, engineering, R&D and Laboratories. In this position, you will define and deliver service levels for Labs, develop a comprehensive strategic roadmap for Lab IT services (from network to cloud), and ensure alignment with business, R&D, engineering, security, operations, and capacity needs. You will be accountable for transforming the people, processes, tools, governance, and operating model involved in delivering Lab IT services to the businesses. You will also ensure that lab environments meet stringent performance, resiliency, operational, security, monitoring, asset-management, compliance, and support requirements, while driving improvements in cost efficiency, standardization, service maturity, and long-term operational sustainability.

Lab IT infrastructure & Service delivery is part of Enterprise Infrastructure & Cloud Services organization - EICS

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00