Requirements
Requires a degree in engineering or equivalent and a minimum of 3 years of experience in a similar role within a 5-star resort property. Must be willing to work flexible hours, including weekends and holidays, and possess strong attention to detail, problem-solving skills, and a collaborative mindset.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Engineering - Civil & Construction
Company Industry
Travel, Hotel & Tourism
Company description
Established in 2000 in Turkey, Rixos pioneers the ‘All inclusive, all exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Main duties and responsibilities
Managing property operations and engineering budgets
Supervises the complete engineering team.
Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
Maintains and operates equipment at optimum effectiveness, efficiency and safety.
Establishes and manages an effective rooms maintenance program.
Ensures compliance with all engineering departmental policies, standards and procedures.
Manages department's controllable expenses to achieve or exceed budgeted goals.
Selects and orders or purchases new equipment, supplies, and furnishings.
Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Supervises the day-to-day operations of engineering.
Maintaining property standards
Maintains accurate logs and records as required.
Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing exceptional customer service
Handles guest problems and complaints effectively.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing profitability
Helps establish priorities for total property maintenance needs.
Ensures ongoing communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Managing and conducting human resources activities
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees.
Ensures employees are treated fairly and equitably.
Strives to improve service performance.
Provides feedback to employees based on observation of service behaviours.
Supervises employees' ability to execute departmental and property emergency procedures.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Solicits employee feedback.
Helps ensure regulatory compliance to facility regulations and safety standards.
Ensures disciplinary procedures and documentation are completed according to standard operating procedures (SOPs) and support the appraisal process.
Ensures property policies are administered fairly and consistently.
General / miscellaneous
Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
Executes regular technical and skills training. Is responsible for setting up and maintaining ongoing training programs in the engineering division in conjunction with the director of HR and the training manager.
Initiates fire fighting training in coordination with the security manager and the local authorities (fire brigade) on a regular basis for all hotel departments.
Maintains a monthly overview of vacation and public holiday balance of all his or her staff and delivers a monthly consolidated summary to the director of HR.
Is familiar with all related company documentation and especially with the relevant operational standards manual for his or her field of responsibility.
Other duties as assigned.
Assists in task force teams for new openings.
Carries out any other reasonable task as requested.
How can you succeed in this role?
Sincerity and transparency
Be proactive and use good judgement when dealing with challenging situations.
Act with professionalism and integrity.
Be transparent in your motives, methods and expected results.
Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division.
Conduct business honestly and fairly.
Keep sensitive information confidential.
Reliability and loyalty
Follow through on commitments.
Work well both autonomously and within a team.
Display a positive, approachable attitude.
Spend time getting to know your fellow employees and our guests.
Support each other; we all work within the same hotel and company.
Excellence in hospitality
Committed to quality.
Committed to exceptional financial results.
Be responsible for the bottom line.
Committed to the Rixos policies and procedures guide.
Strong quality management and innovation concepts
Be committed to exceeding expectations.
Never settle for the status quo or mediocre work.
Continuously search for areas of improvement.
Provide positive, constructive feedback.
Qualifications
Degree in engineering or equivalent
Minimum 3 years in a similar role within a 5-star resort property
Additional information
Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.
Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.
Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.
Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.
Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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