Aftersales Manager | Al-Futtaim Motors | Toyota Al Ain

🏢 Al Futtaim Private Company (LLC)
📍 Al Ain, United Arab EmiratesFull-timeOn-site
📅 Posted: 6d ago🔄 Updated: 5d ago
CV%
✨ AI Summary
Al-Futtaim Automotive is seeking an Aftersales Manager for Toyota Al Ain to lead the service center's overall performance, driving revenue, profitability, and exceptional customer experiences. This leadership role involves inspiring a high-performing team, championing a customer-first culture, overseeing the branch P&L, and collaborating with various internal stakeholders. The manager will also be responsible for building and developing talent, ensuring compliance with brand standards, and optimizing operational processes. Key requirements include proven leadership experience in automotive aftersales or service operations, a strong commercial mindset with P&L management experience, and a deep understanding of dealership aftersales processes. A data-driven approach, exceptional communication and stakeholder management skills, and a passion for people development are crucial. A Bachelor's degree in Engineering (Automotive preferred) or Business Management, with a minimum of 10 years of experience in automotive dealerships and at least 5 years in a leadership role within aftersales/service operations, is necessary. Join Al-Futtaim Automotive and take the lead as an Aftersales Manager – Toyota Al Ain, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team
Required Skills
Soft Skills & Professional Competencies
○Leadership○People Management○Stakeholder Management○Communication○Team Development
Business, Sales & Management
○Sales Operations○Change Management○Process Improvement○Performance Management○Sales Management
Other
○dealership aftersales processes○Parts And Service Manager○Senior Aftersales Manager
Information Technology
○ERP○Dashboards○SLA Management
Operations, Logistics & Supply Chain
○Inventory Management
Finance, Legal & Governance
○Financial Analysis
Requirements

  • Required Skills to be Successful

    • Proven leadership experience within automotive aftersales or service operations

    • Strong commercial mindset with hands-on experience managing P&L and delivering growth

    • Deep understanding of dealership aftersales processes and customer lifecycle

    • Data-driven approach with the ability to turn insights into actionable improvements

    • Exceptional stakeholder management and communication skills

    • Passion for developing people and leading high-performance teams

    • Experience driving change and continuous improvement initiatives

    • Strong systems proficiency (ERP/reporting tools)


    About the Team

    At Toyota Al Ain, you’ll be part of a collaborative, customer-centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al-Futtaim’s strong legacy, innovation, and commitment to people development.


    What Equips You for the Role

    • Bachelor’s degree in Engineering (Automotive preferred) or Business Management

    • Minimum 10 years’ experience within automotive dealerships

    • At least 5 years in a leadership role within aftersales/service operations

    • Demonstrated success in driving financial performance and enhancing customer experience

    • Strong coaching, leadership, and team development capabilities

Description
Join Al-Futtaim Automotive and take the lead as an Aftersales Manager – Toyota Al Ain, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.What You Will DoLead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targetsDrive operational excellence across the service center, ensuring efficiency, quality, and customer satisfactionChampion a customer-first culture, leveraging insights and feedback to improve NPS and retentionOversee branch P&L, identify growth opportunities, and implement strategies to maximize performanceCollaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business prioritiesBuild, coach, and develop talent—creating a strong pipeline of future leaders within the businessEnsure full compliance with brand standards, HSSE requirements, and operational policiesContinuously optimize processes, capacity, and resource utilization to deliver best-in-class service
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00