✨ AI Summary
The Reception Manager will lead a customer service team, monitor performance, and ensure operational and strategic objectives are met according to Al Mansour Automotive standards. Key responsibilities include supervising the team, achieving productivity targets, resolving complex customer issues, identifying patterns in customer concerns, and ensuring adherence to organizational policies. The role involves managing CRM systems, communicating action plans, and contributing to data and analytics reports for business decision-making.
Ideal candidates will have a Bachelor's degree in a relevant field, 3-5 years of experience in a similar supervisory role, and strong competencies in business insight, customer focus, action orientation, process optimization, collaboration, interpersonal savvy, nimble learning, and self-development. Additional management or technical certifications are a plus.
Requirements
Requires a Bachelor's degree in a relevant field and 3-5 years of experience in a similar role. Must possess strong skills in team leadership, performance monitoring, planning, stakeholder communication, and CRM systems. Additional management or technical certifications are advantageous.
Description
SummaryReception Manager is accountable for guiding the team, monitoring performance, and ensuring that operational and strategic objectives are achieved in line with Al Mansour Automotive standards.TasksAct as first-line supervisor of a customer service team; play a key role in achieving productivity and turnaround targets; handle the most complex and valuable customer issues.Aggregate customer issues, identify common patterns, and contribute to developing strategic responses.Maintain deep understanding of organizational policies and regulatory codes; ensure adherence, identify non-compliance patterns within the team, and escalate or resolve issues appropriately.Enter gathered customer information into CRM systems; ensure team members maintain accurate, up-to-date CRM data and resolve data issues.Communicate the local action plan, clarify expectations, and motivate the team to achieve business goals while aligning with organizational strategy.Contribute to preparing data and analytics reports supporting business decision-making.EducationBachelor's degree in a relevant field; additional management or technical certifications are an advantage.Experience3 to 5 years of experience in a similar role, with proven ability to work independently.SkillTeam Leadership & CoachingPerformance Monitoring & FeedbackPlanning, Prioritization & Follow-UpStakeholder Communication & AlignmentQuality Inspection & Standards ComplianceCompetenciesBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goals.Customer Focus: Building strong customer relationships and delivering customer-centric solutions.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.