✨ AI Summary
Amazon is seeking an ACES (Amazon Customer Excellence Systems) Specialist for its MEATR operations team in Dubai, UAE. This role involves driving standardization of OTR and UTR operations, monitoring metrics, and improving customer, shipper, and operator experience. The specialist will also be responsible for creating operational standards, identifying and fixing process gaps, and owning system configurations.
Key qualifications include 2+ years of experience in customer-facing roles, warehousing, logistics, or manufacturing, along with fluent English communication skills. The role is a permanent, full-time position within the e-commerce industry, focusing on logistics.
Requirements
The ideal candidate will have 2+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing. Fluency in English (speaking, writing, and reading) is essential. Experience in identifying and fixing operational/process gaps, driving actions from key metrics, and owning system configurations is preferred.
Description
Job Description : Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Specialist for its MEATR operations team. The candidate should enjoy getting their hands dirty learning delivery station operations and supporting creation of operational standards.As an ACES (Amazon Customer Excellence Systems) specialist, you will be the subject matter expert for OTR and UTR operations driving standardization for MEATR operations.This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience monitor metrics, determine, then drive any initiatives necessary to improve it. This position offers a broad exposure to various operations, program, and product teams within Amazon.The successful candidate will have excellent written and verbal communication skills.Key job responsibilities- Create operational standards.- Identify operational/process gaps and own fixing them with the right stakeholders.- Read the key metrics and drive actions from process perspective.- Own system configurations.BASIC QUALIFICATIONS - Speak, write, and read fluently in EnglishPREFERRED QUALIFICATIONS - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.