✨ AI Summary
The Customer Services Representative will provide first-line support to players in the iGaming industry, resolving queries via live chat, email, and phone. Responsibilities include guiding players through game rules and promotions, investigating and escalating issues, and processing deposits and withdrawals while adhering to security protocols. The role requires a high school diploma, 1-2 years of customer-facing experience (preferably in iGaming), proficiency in CRM and ticketing systems, and excellent communication skills.
Interested Candidate share your Resume on what's app - +971 -504903911Provide first-line support to players, resolving queries related to account management, gameplay, and technical issues via live chat, email, and phone.Guide players through game rules, betting procedures, and promotional offers, ensuring a clear and positive gaming experience.Investigate and escalate complex player complaints or technical glitches to relevant departments, ensuring timely resolution.Process deposits and withdra
🎁 Benefits & Perks
Accomodation, Annual Leaves As Per Labour Law, Annual Bonus, Annual Air Ticket, Food, Transportation
Requirements
- High school diploma or equivalent; further education or certifications in customer service or iGaming are a plus.
- Minimum 1-2 years of experience in a customer-facing role, preferably within the iGaming or online entertainment industry.
- Proficiency in using CRM software and ticketing systems for efficient customer interaction management.
- Exceptional communication skills, both written and verbal, with the ability to explain complex information clearly.
Description
Interested Candidate share your Resume on what's app - +971 -504903911Provide first-line support to players, resolving queries related to account management, gameplay, and technical issues via live chat, email, and phone.Guide players through game rules, betting procedures, and promotional offers, ensuring a clear and positive gaming experience.Investigate and escalate complex player complaints or technical glitches to relevant departments, ensuring timely resolution.Process deposits and withdrawals efficiently and accurately, adhering to security protocols and payment policies.