Requirements
Bachelor's degree in hotel or tourism management or equivalent combination of education. Minimum 2 years of experience in a similar capacity. Proficient in MS Excel, Word, PowerPoint and relevant systems. Good reading, writing and oral proficiency in English language.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
We are seeking a professional and customer-focused reservations agent to join our reservations team. The successful candidate will be responsible for handling room reservation inquiries and bookings through telephone, email, online channels, and other communication platforms. The role requires excellent communication skills, attention to detail, and the ability to provide personalized service while achieving hotel revenue and occupancy objectives.
Handle room reservation inquiries, bookings, modifications, and cancellations efficiently.
Provide accurate information on room availability, rates, packages, and hotel facilities.
Maintain accurate guest and reservation records in the hotel PMS/booking system.
Respond promptly and professionally to calls, emails, and online booking requests.
Upsell room categories, packages, and additional hotel services to maximize revenue.
Coordinate with front office, sales, housekeeping, and other departments to ensure smooth guest service.
Follow hotel reservation policies and achieve departmental targets for occupancy, revenue, and guest satisfaction.
Qualifications
Our experience and skills include:
Bachelor's degree in hotel or tourism management or equivalent combination of education.
Minimum 2 years of experience in a similar capacity.
Good reading, writing and oral proficiency in English language.
Proficient in MS Excel, Word, PowerPoint and relevant systems.
Additional information
Additional language is an added advantage.
Our commitment to diversity & inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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