✨ AI Summary
We are seeking an organized and customer-focused Client Care Coordinator in Sharjah, UAE. This full-time role involves providing customer service and administrative support to UK client companies. Key responsibilities include updating client records, responding to inquiries via email and phone, managing cases in a CRM system, preparing documentation, and coordinating with UK-based teams. The position requires strong communication skills, excellent attention to detail, and proficiency in Microsoft Office.
Role Overview:-We are seeking an organised and customer-focused Client Care Coordinator to provide customer service and administrative support to UK client companies.
The role involves updating client records, responding to customer enquiries, managing client cases through a CRM system, preparing documentation, completing administration tasks and coordinating with UK-based teams.
You will work closely with a UAE-based manager and communicate regularly with UK-based teams and client contacts.
Requirements
Previous experience in customer service, client care or administration.
Strong written and spoken English.
Professional and confident email communication skills.
Good customer service skills.
Excellent attention to detail and organisational skills.
Comfortable using computer systems and maintaining accurate records.
Experience using a CRM system is desirable.
Good knowledge of Microsoft Office, including Outlook, Word, PowerPoint and Excel.
Ability to manage multiple tasks and priorities.
Professional, reliable and customer-focused.
Description
Role Overview:-We are seeking an organised and customer-focused Client Care Coordinator to provide customer service and administrative support to UK client companies.
The role involves updating client records, responding to customer enquiries, managing client cases through a CRM system, preparing documentation, completing administration tasks and coordinating with UK-based teams.
You will work closely with a UAE-based manager and communicate regularly with UK-based teams and client contacts.
Key Responsibilities:-Update client recordsData entryRespond professionally to customer enquiries, mainly by email and occasionally by telephone.Provide excellent customer service and keep clients updated.Manage client cases, notes and tasks within a CRM system.Prepare agreements, letters and other client documentation using templates.Check documents and maintain accurate electronic client records.Assist with property purchase and completion administration.Support clients with post-completion, rental and general account enquiries.Liaise with UK-based departments to progress and resolve client matters.Investigate customer enquiries and help identify appropriate solutions.Ensure tasks and client enquiries are handled accurately and within deadlines.