✨ AI Summary
The Cashier - Guest Expert is the primary point of contact for guests at Knock, responsible for accurately processing orders and payments while providing a friendly and professional customer experience. Key responsibilities include greeting guests, taking orders, handling various payment methods, coordinating with the kitchen, and maintaining front counter cleanliness. The role also involves promoting specials, upselling, and addressing basic customer inquiries.
Ideal candidates will have previous cashier or customer service experience, strong communication and interpersonal skills, basic math abilities, and the capacity to remain composed in a fast-paced environment. Flexibility to work shifts, weekends, and holidays is also required.
Requirements
Previous cashier or customer service experience preferred. Strong communication and interpersonal skills. Basic math skills and attention to detail. Ability to stay composed and efficient in a fast-paced environment. Willingness to work shifts, weekends, and holidays.
Description
Job Summary: The Cashier - guest expert is the first point of contact for Knock guests, responsible for processing orders and payments accurately while delivering a friendly and professional customer experience. This role is key to maintaining smooth front-of-house operations and ensuring guest satisfaction.Key Responsibilities:Greet and interact with guests in a welcoming, positive mannerAccurately take orders and process payments using the POS systemHandle cash, card, and digital transactions with precisionCoordinate with the kitchen team to ensure timely order deliveryAssist in maintaining the cleanliness and organization of the front counter areaPromote special items, upsell when appropriate, and support sales goalsHandle basic customer inquiries or issues and escalate when neededRequirements:Previous cashier or customer service experience preferredStrong communication and interpersonal skillsBasic math skills and attention to detailAbility to stay composed and efficient in a fast-paced environmentWillingness to work shifts, weekends, and holidays