Requirements
Candidates should have a diploma or degree in vocational hospitality and at least one year of experience in a 5-star hotel. Fluency in English and Russian is required, with additional languages being a plus. Strong interpersonal and problem-solving abilities are essential for this role.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job description
Maintain complete knowledge of:
Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code.
Restaurant reservation procedures.
Daily house count, arrivals, departures, VIPs.
Scheduled in-house group activities, locations and times.
All department policies and service procedures.
Answer telephone within 3 rings, using correct salutations and telephone etiquette.
Take record and confirm restaurant reservations and cancellations in accordance with departmental standards.
Communicate reservation and cancellation changes to management as they arise throughout the shift.
Monitor the preparation of own assignments, ensuring compliance to departmental standards.
Review the reservation book, pre-assign designated tables and follow up on all special requests.
Anticipate heavy business times and organize procedures to handle waiting lines.
Anticipate guests' needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
Maintain positive guest relations at all times.
Be familiar with hotel services and activities to respond to guest inquiries accurately.
Handle guest complaints following instant pacification procedures and ensuring guest satisfaction.
Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
Assist restaurant staff with their job functions to ensure optimum service to guest when requested.
Promote a cooperative working climate, maximizing productivity and quality.
Do table visits systematically at each meal period to ensure guest satisfaction.
Assist the supervisor to ensure proper cashiering procedures are followed and accurately balanced.
Qualifications
Diploma or degree in vocational hospitality.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Strong interpersonal and problem solving abilities.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively and collaboratively as part of a team.
One year or more experience in a 5 star hotel.
Confidently can communicate in English and Russian. Additional language is a plus.
Additional information
Your team and working environment:
Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage in a personal and meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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