Requirements
Requirements include previous experience in a similar role within a 5-star or luxury hotel environment, strong communication and interpersonal skills, excellent telephone etiquette and customer service skills, ability to multitask in a fast-paced environment. Proficiency in restaurant reservation systems (e.g., OpenTable or similar) is an advantage. Fluent in English; additional languages are a plus. Well-groomed, professional appearance and positive attitude.
Description
Job SummaryWe are seeking a professional and service-oriented Restaurant Reservations Agent to join our Food & Beverage team. The ideal candidate will serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards.Key ResponsibilitiesHandle restaurant reservations accurately via phone, email, and reservation systemsCoordinate dining arrangements across all hotel restaurants and outletsProvide detailed information on menus, promotions, operating hours, and special eventsManage guest preferences, special requests, and VIP arrangementsLiaise closely with restaurant managers and host teams to ensure smooth operationsMaintain up-to-date reservation records and seating plansHandle guest inquiries and concerns professionally and promptlyEnsure all interactions reflect the hotel's luxury service standardsRequirementsPrevious experience in a similar role within a 5-star or luxury hotel environmentStrong communication and interpersonal skillsExcellent telephone etiquette and customer service skillsAbility to multitask in a fast-paced environmentProficiency in restaurant reservation systems (e.g., OpenTable or similar) is an advantageFluent in English; additional languages are a plusWell-groomed, professional appearance and positive attitude