Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the Role
The Retail Sales Representative is pivotal in generating sales and delivering a positive customer experience. The role involves maintaining store standards, assisting with store operations, and enhancing customer service. Success in this role is characterized by meeting sales goals, ensuring a clean and organized environment, and complying with company procedures. The representative contributes to a positive brand image and effectively manages product information and pricing to enhance customer satisfaction.
What You Will Do
Customer Service
Provide a high level of customer service at all times, both internal and external.
Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
Sincerely thank all customers for shopping as they exit the store, and invite them back.
Assist customers by providing current and relevant information about products.
Provide quality service in the fitting rooms and follow up with customers in a timely manner.
Sales and Store Operations
Assist with the day-to-day store operations including opening and closing, and cover for Store Manager as needed.
Train new staff on the Point of Sale (POS) operation and manage corrective actions at the POS.
Meet or exceed weekly sales goals.
Participate in all inventories.
Assume and complete other duties as assigned by store management.
Store Standards and Compliance
Maintain store standards and cleanliness, creating a sparkling clean and organized environment.
Ensure compliance with in-store procedures regarding pricing and ticketing to protect against any loss.
Adhere to dress code and create a positive first impression for customers.
Perform housekeeping duties as required.
Maintain cash wrap cleanliness and ensure efficient service at the cash wrap.
Company Policies and Values
Represent a positive attitude toward the merchandise, the brand, and the company.
Participate in and attend all store meetings and related functions.
Follow company policies and procedures 100%.
Remain punctual and adhere to the designated work schedule.
Demonstrate flexibility and work well with peers and management to accomplish duties.
Required Skills to Be Successful
Excellent verbal communication skills.
Proficiency in operating Point of Sale (POS) systems.
Ability to maintain high store standards and cleanliness.
Strong customer service and interpersonal skills.
What Qualifies You for the Role
High school degree is required.
A minimum of 1-2 years of experience in retail sales.
Good verbal communication skills and the ability to handle some heavy lifting.
Ability to stand for a minimum of 8 hours during shifts.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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