✨ AI Summary
Value Tech Consulting is seeking a Customer Service Associate in Dubai, UAE. This full-time role involves greeting and assisting customers, responding to inquiries via phone, email, and in-person, and resolving complaints to ensure customer satisfaction. The associate will maintain product knowledge, assist with order processing, document interactions in the CRM system, and collaborate with team members. The ideal candidate will have excellent English communication and interpersonal skills, a customer-focused attitude, and basic computer proficiency. Previous customer service or retail experience is preferred. The salary ranges from 8,000 to 10,000 AED per month, with additional benefits including accommodation, food, and bonus.
Requirements
Excellent communication skills in English, strong interpersonal skills, and a customer-focused attitude are required. Previous experience in customer service or retail, basic computer skills, and familiarity with customer service software are preferred. Flexibility to work in shifts and a positive, proactive approach are also necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
8000 - 10000 AED
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Banking & Financial Services
We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team in Dubai. The ideal candidate will be passionate about delivering exceptional customer experiences and will play a key role in maintaining our company's reputation for outstanding service.
Responsibilities:
- Greet and assist customers promptly and courteously.
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Maintain up-to-date knowledge of products and services to provide accurate information.
- Assist in processing orders, returns, and exchanges according to company policies.
- Collaborate with team members and other departments to improve customer service operations.
- Document customer interactions and transactions accurately in the CRM system.
Requirements:
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Strong interpersonal skills and a customer-focused attitude.
- Ability to handle difficult situations with patience and professionalism.
- Basic computer skills and familiarity with customer service software.
- Previous experience in customer service or retail is preferred.
- Flexibility to work in shifts as required in a fast-paced environment.
- A positive, proactive approach and a willingness to learn and grow within the company.
Salary:
AED
8,000 to 10,000
per month inclusive of fixed allowances.
Additional benefits: Accomodation, Food, Bonus
About the Company
Value Tech Consulting is a complete Information Technology company offering innovative technology solutions from small size to large size brands across the world.
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