Requirements
Requires 7-10+ years of experience in enterprise Atlassian JIRA environments, with deep expertise in configuration, administration, and advanced customization. Must have strong hands-on experience with JQL, Automation for JIRA, ScriptRunner (Groovy), or Atlassian Forge/REST APIs, and proven experience integrating JIRA with CI/CD tools. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, with Atlassian certifications strongly preferred.
Description
Job Title: Senior JIRA ConsultantRole PurposeThe Senior JIRA Consultant is responsible for leading the design, customization, and optimization of Atlassian JIRA solutions across the enterprise. This role acts as a subject-matter expert, providing architectural guidance, advanced configuration, and governance for JIRA platforms supporting Agile, DevOps, and ITSM delivery models. The consultant works closely with senior stakeholders, delivery teams, and platform owners to ensure scalable, secure, and high-performance JIRA implementations.Key ResponsibilitiesLead end-to-end JIRA solution design and implementation for complex enterprise programsDefine and govern JIRA configuration standards, best practices, and operating modelsArchitect and implement advanced workflows, automations, and permission modelsLead JIRA integrations with CI/CD, DevOps, ITSM, and enterprise systemsProvide expert-level JQL, reporting, and dashboard design for executive and delivery KPIsOversee JIRA Cloud and/or Data Center migrations, upgrades, and performance tuningAct as escalation point for complex L3 issues and root cause analysisMentor junior consultants and administratorsCollaborate with Agile Coaches, DevOps teams, and PMOs to align tooling with delivery frameworks (Scrum, Kanban, SAFe)Ensure platform security, audit readiness, and compliance with enterprise policiesProduce solution documentation, governance artifacts, and knowledge transfer materialsEngage with business and IT leadership to shape roadmap and continuous improvement initiativesRequired Skills & Experience7–10+ years of experience working with Atlassian JIRA in enterprise environmentsDeep expertise in JIRA configuration, administration, and advanced customizationStrong hands-on experience with JQL, Automation for JIRA, and scriptingExpertise with ScriptRunner (Groovy) or Atlassian Forge / REST APIsProven experience integrating JIRA with CI/CD tools (Jenkins, GitHub, GitLab, Azure DevOps)Strong understanding of Agile, SAFe, DevOps, and ITSM frameworksExperience leading JIRA Cloud and/or Data Center implementationsExcellent stakeholder management, communication, and documentation skillsTechnical SkillsAtlassian JIRA (Cloud & Data Center)JIRA Service Management, ConfluenceScriptRunner, REST APIs, ForgeJQL, advanced automation rulesCI/CD and DevOps toolchainsReporting, dashboards, and analyticsQualifications & CertificationsBachelor's degree in Computer Science, Information Technology, or related fieldAtlassian certifications (ACP-100, ACP-120, ACP-620, or equivalent) strongly preferredSAFe or Agile certifications are a plusNice to HaveExperience in BFSI or other regulated industriesExperience with security, audit, and compliance-driven implementationsExperience defining enterprise tooling governance modelsExposure to large-scale transformation programs