Requirements
Bachelor's degree is a must. Prior customer service or call center experience is an advantage but not mandatory. Excellent English communication skills, active listening, and problem-solving abilities are required. Must be able to remain calm under pressure and handle difficult parents. Basic computer knowledge and familiarity with MS Office/CRM tools are necessary. Flexible working in shifts for an international location.
Description
Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.Key Responsibilities:Answer inbound calls from families promptly and professionallyMake outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents. Handle parent inquiries, complaints, and requests with accuracy and empathyProvide detailed information about the school, its processes & upcoming events/ activitiesRecord & update details of all interactions in the CRMEscalate complex issues to senior team members & refer cases to specific teams depending on case history. Achieve daily/weekly/monthly call handling and performance targetsMaintain a positive, professional, and courteous tone during all customer interactionsFollow call scripts, quality standards, and compliance guidelinesRequirementsBachelor's degree is a mustPrior customer service or call center experience is an advantage but not mandatoryExcellent English communication SkillsActive listening and problem-solving abilitiesAbility to remain calm under pressure and handle difficult parentsBasic computer knowledge and familiarity with MS Office/CRM toolsFlexible working in shifts for an international location