Requirements
Requires an Associate degree or diploma in Hotel Management, Hospitality, or equivalent. Minimum 2 years of experience in Guest Relations, Front Desk Operations, or Customer Service within hospitality. Must be fluent in English with excellent communication and interpersonal skills, strong organization, time management, and stress management abilities. Proficiency with hotel property management systems and basic computer applications is essential.
Description
Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionTHE POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.Key Roles & ResponsibilitiesEnsure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and serviceMeet and greet VIP guests personallyLiaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.Prepare compendiums prior guest arrival and check-into system if necessaryMaintain close contact with Airport Concierge for new arrivals and departuresUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesSend prepared welcome cards and amenities to room prior to guest arrivalAttend to special requests by guestsHandle guest complaints and refer them as necessary, follow up on corrective actionReview arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requestsPrepare requisitions for amenities on a timely basisPerforms related duties and special projects assignedQualifications**Required Qualifications:**Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualificationMinimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environmentFluent English language proficiency (written and verbal). Excellent interpersonal and communication skills with the ability to engage diverse guests and colleaguesStrong organizational and time management abilities with meticulous attention to detailDemonstrated ability to manage stress effectively and remain resilient in fast-paced environmentsProven team collaboration skills and a genuine commitment to supporting colleaguesProfessional presentation standards and impeccable personal grooming habitsProficiency with hotel property management systems and basic computer applicationsPreferred QualificationsExperience with Opera property management system or similar hospitality softwareCertification in hospitality customer service or guest relationsExperience in a luxury or upscale hotel environmentDemonstrated initiative in creating personalized guest experiences and identifying service opportunitiesStrong conflict resolution and problem-solving capabilitiesCultural awareness and sensitivity in a multicultural workplace settingAdditional Informationexperience is an assetPrior experience working with Opera or a related systemFluency in EnglishYour Team And Working EnvironmentIn 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.