Requirements
The ideal candidate will have experience in owners association management and branded residential living in Dubai, with a strong understanding of navigating service charge disputes, managing brand partner relationships, and building communities. Responsibilities include acting as a liaison for stakeholders, managing daily operations, overseeing service charge collection, planning meetings, managing contractors, handling complaints, coordinating logistics, developing engagement programs, maintaining records, and monitoring KPIs.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Property & Real Estate
Community manager role overview
We are seeking an experienced community manager who has operated at the intersection of owners association management and branded residential living in Dubai. This is not an entry-level property role — we need someone who has sat across the table from unit owners, navigated service charge disputes, maintained brand partner relationships, and built genuine communities within premium developments. You understand that owners in a branded residence are simultaneously investors and residents, and you know how to serve both sides of that relationship. Your day-to-day combines operational precision, people skills, and a working knowledge of how Dubai's OA regulatory framework shapes what you can and cannot do.
Requirements
Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company — maintaining trusted relationships across all stakeholders
Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through
Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where required
Develop and deliver resident engagement programmes — community events, seasonal activations, owner communications — that reflect the brand identity of the development
Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management
Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team
Benefits
Competitive salary, based on experience and market benchmarks
Employment visa and comprehensive medical insurance coverage
Company laptop and all necessary tools to perform effectively
Structured onboarding and training programme to ensure full integration from day one
A dynamic, growth-oriented work environment within one of Dubai’s leading asset management firms
Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE
Access to proprietary CRM, systems, and technology stack
A collaborative, high-performance team culture that values accountability, innovation, and excellence
Clear opportunities for career progression within a growing asset management platform
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