Requirements
The ideal candidate must be a highly committed, customer-driven, proactive, and switched-on personality with the ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail. Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage. Excellent communication and interpersonal skills, knowledge of telephone etiquette. Customer focus and adaptability to different personality types. Excellent active listening and problem-solving skills. Intermediate computer literacy is required e.g., MS Office.
Description
About UsIFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.Job DescriptionThe role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and switched on personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.Main ResponsibilitiesActing as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitorsSupporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest levelMaintaining excellent knowledge of IFZA's products and services to efficiently address any queries or concerns from Professional Partners and ClientsDelivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessaryProviding various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and proceduresMaintaining confidentiality of client data ensuring no sensitive information is disclosedPreparing, coordinating, and tracking both internal and external document shipmentsMaintaining professional image and high standards of groomingBuilding and maintaining effective working relationships whilst promoting the company culture and valuesPerforming other job-related duties as assigned by ManagementRequirementsExcellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantageExcellent communication and interpersonal skills, knowledge of telephone etiquetteCustomer focus and adaptability to different personality typesExcellent active listening and problem-solving skillsIntermediate computer literacy is required e.g., MS OfficeBenefitsInternational team (over 50 nationalities)24 annual leave daysAnnual flight homeLife insurance planMedical insurance plan (with the option to upgrade)Invitations to participate in various company functions, staff events, and department team building eventsOpportunities to learn, develop and grow with the organizationBeing part of a motivated team and Moving-Forward-Company-Culturecheck(event) ; career-website-detail-template-2 => apply(record.id,meta) mousedown=lyte-button => check(event) final-style=background-color:#CDA72C;border-color:#CDA72C;color:white; final-class=lyte-button lyteBackgroundColorBtn lyteSuccess lyte-rendered=>