✨ AI Summary
As a Sales Associate at Apparel Group in Oman, you will be responsible for driving sales and providing exceptional customer service within the retail environment. Your role will involve engaging with customers, assisting them in their purchasing decisions, promoting the company's loyalty program, and ensuring the store meets visual presentation standards. You will also handle point-of-sale transactions accurately and efficiently, manage inventory, and maintain a high level of product knowledge.
This full-time, permanent position requires a presentable and well-groomed individual with a flexible attitude towards working extended hours during sale periods and varied shifts as per business needs. Adherence to Standard Operating Procedures (SOP) and Loss Prevention Policies is crucial. The ideal candidate will contribute to maximizing sales and enhancing the customer experience.
Requirements
The position requires representing the brand by maximizing sales through exceptional customer service and retail experience. Responsibilities include greeting customers, assisting with product selection, promoting loyalty programs, maintaining store presentation standards, and handling POS operations efficiently. Candidates must be presentable, knowledgeable about products and brands, and flexible to work varied shifts and overtime during sale periods.
Description
JOB DESCRIPTION POSITION OBJECTIVE - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience - Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager Key Responsibilities Customer Service: - Greet the customers and assist them in selecting the right product. - Convert the window shoppers to ultimate buyers. - Promote the Club Apparel Loyalty Program of the company for repeat sales - Serve Customers with the highest standards and follow the company guideline of selling ( GUEST †Greet, Understand, Explain, Sell, Thank) - Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge - Must be presentable and well-groomed at all the times - Flexible to work for extended hours during the Sale period - Must possess up to date product knowledge and ensure minimal stock loss. - Flexible to work for extended hours during the Sale period. Merchandise: - Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms - Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. - Record the inventory inward / outward and maintain the report of the same Process- Handle the POS (Point of Sale) / Billing Counter efficiently - Tally money in the cash till during the beginning / end of the shifts- Issue receipts / refunds / change to the customers correctly- Process the payments by cash / credit cards / vouchers / automatic debits- Ensure awareness and vigilance at all times of security in the store without any negligence- Must be flexible to work for varied shifts and overtime as per the business requirement- Adhere to SOP & Loss Prevention Policies- Maintain confidentiality of the sales figures to the outside party