Requirements
Requires 2-4 years of experience in customer service, contact center operations, or logistics customer support. Must have excellent verbal and written English communication skills, strong analytical thinking, problem-solving, and decision-making abilities. Proficiency in Microsoft Excel, ticketing systems, and digital customer support platforms is essential. Willingness to work rotational shifts is required.
Description
We're looking for proactive, customer-focused professionals to join our growing autonomous delivery operations team and help shape the future of last-mile logistics.Key Responsibilities:Handle inbound and outbound customer communications, inquiries, and complaints professionally.Monitor autonomous delivery operations in real time to ensure successful order completion.Navigate complex and non-standard customer issues across multiple communication channels, turning uncertainty into clear, actionable solutions.Deliver high-quality customer support while accurately documenting interactions, incidents, and resolutions through ticketing systems.Manage customer escalations, coordinate with relevant operational teams, and ensure timely resolution.Assist customers with mobile application usage, vehicle access, and delivery-related inquiries.Collaborate with field operations, dispatch, and technical support teams to troubleshoot delivery exceptions.Identify recurring operational issues, report trends, and recommend preventive actions to improve service reliability and customer satisfaction.Balance speed and accuracy in a fast-paced environment, exercising sound judgment while consistently meeting service-level agreements (SLAs) and performance KPIs.Maintain accurate operational records, call logs, and daily performance reports.Basic Requirements:2–4 years of experience in customer service, contact center operations, or logistics customer support.Excellent verbal and written English communication skills; Arabic and Hindi is an advantage.Strong analytical thinking, problem-solving, and decision-making abilities.Ability to remain calm, resilient, and professional when handling emotionally charged customer interactions or high-pressure operational situations.Strong multitasking and organizational skills, with the ability to prioritize competing tasks effectively.Proficiency in Microsoft Excel, ticketing systems, and digital customer support platforms.Ability to work independently while collaborating effectively with cross-functional teams.Willingness to work rotational shifts, including weekends and public holidays.Preferred Qualifications:Previous experience in last-mile delivery, e-commerce, logistics, or technology-driven operations.Familiarity with real-time operational monitoring, incident management, and escalation procedures.Experience identifying recurring service issues and contributing to process improvements.