Reservations Assistant Manager - Reservations - Jumeirah Carlton Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at  Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About the Job

An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Supervise and manage the Reservations team, offering guidance, support, and training.
• Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
• Monitor team performance and provide constructive feedback.
• Schedule and coordinate team shifts to ensure adequate coverage.
• Assist in recruitment and onboarding of new team members.
• Process telephone and email reservations using Opera, ensuring accuracy.

• Previous supervisory or management experience preferred.
• Excellent English communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong knowledge of Opera reservation system.
• Ability to communicate effectively at all levels.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include: 

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure 
• Dry Cleaning of uniform or Business attire 
• Meals on Duty 
• Employee Assistance Program 
• Wellness Benefits – Chiropodist, Flu Jabs, and more