✨ AI Summary
The Sales Associate role at Azadea Group involves greeting and assisting customers, ensuring their needs are met with exceptional service through up-selling, cross-selling, and suggesting alternatives. Responsibilities include managing the receiving process, accurate stock keeping, and maintaining shop floor presentation. The role also requires efficient cash register operations and transaction handling. Specific duties may vary for fashion and multimedia departments, such as taking measurements for alterations or merchandising products. The ideal candidate will have a High School Degree, be fluent in English, proficient in MS Office, and possess strong skills in planning, organization, communication, customer focus, initiative, and teamwork.
Requirements
High School Degree, fluency in English, and proficiency in MS Office are required. The role also emphasizes strong skills in Planning and Organizing, Self-Development, Communication, Cultural Awareness, Customer Focus, Initiative, and Teamwork.
Description
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standardsProvide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers%27 requestsEnsure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activitiesArrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand%27s image and coordination standardsHandle cash register and transactions with the customers in an effective and accurate manner as requiredSpecific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterationsSpecific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targetsSpecific for Multimedia: Inform Department Manager of unavailable and nonperforming productsSpecific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations,High School DegreeFluency in EnglishProficiency in MS officePlanning and Organizing: level 1Self - Development: level 2Communication Skills: level 2Cultural Awareness: level 1Customer Focus: level 1Initiative: level 2Teamwork: level 2