Requirements
A college degree (BA or BSc) from a reputed university is desirable. Requires a minimum of two years of experience in a customer service role, with proven success in meeting sales targets. Strong relationship management, communication, interpersonal, time management, analytical, multitasking, and advanced Microsoft Office/Google Suite skills are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Education & Training
Job description
We are seeking to appoint an experienced Parent Relations Executive (PRE) who will act as a key point of contact for the parent community. The PRE will support the principal in developing a strong and active parent community as the central pillar of the school's culture. To ensure achievement of enrolment targets, provide high-quality customer service to new and existing parents, and promote and market the school to relevant stakeholders.
GEMS International School, Al Khail, opened in September 2013, as a premium school offering the International Baccalaureate (IB) programme.
Key responsibilities:
Co-ordinate and lead school tours for prospective parents and visitors, promoting the school’s USPs and presenting the school in the best possible way, to ensure the school achieves or exceeds the enrolment targets.
Day to day management of the school’s front of house/reception ensuring the provision of quality customer service to new and existing parents across all customer touchpoints.
Management and continual development of the school communication channels, such as newsletters, to ensure the school parent population is fully aware of the school’s activities as a key driver of customer/student retention.
Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
Promote the school by providing stories and photographic material that promotes the school’s achievements both academically and otherwise, for GEMS internal newsletters and the school communication channels (e.g.: school website, LCD screens, newsletters etc.).
Social media content creation and management of social platforms e.g. Twitter, Facebook and Instagram.
Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. Collate responses and produce analysis with recommendations.
In conjunction with the Principal/CEO and the Corporate Marketing team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current.
Skills description
Qualifications & experience
A college degree from a reputed university is desirable (BA or BSc).
A minimum two years' experience in a customer service focused role.
Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
Relationship management experience – able to build and influence professional relationships with staff, students, parents as well as the entire school community.
Effective communicator (written and spoken).
Interpersonal skills, able to operate in a diverse environment.
Job-specific knowledge & skills:
Solid time management and analytical skills.
Ability to multi-task and cope with peaks of demand with flexibility.
Advanced user of Microsoft Office / Google Suite and able to utilize technology well to present facts to the management.
Able to manage a diverse team’s performance and relationships.
About the Company
GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.
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