Requirements
Requires three or more years in technical operations, systems administration, or digital learning operations. Experience administering an LMS or LXP and managing a support queue is essential. Practical experience with workflow automation tools, strong data-handling ability, and technical literacy are also required. Professional written and spoken English, with organizational and self-direction skills, are necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Education & Training
Application open:
Full-time
Job purpose:
The Academy is MBZUAI’s executive education arm, delivering leadership programmes, executive training, and self-paced AI literacy courses to government and private-sector partners across the region. Our learning experience platform (LXP), our automation layer, and the data behind both are central to how those programmes are delivered. The AI Tech Specialist keeps that environment running and helps build what comes next. Day to day, you will work on LXP requests from our partner organizations – access, enrolment, content, reporting, and troubleshooting. Alongside that, you build the automations and AI agents that reduce repetitive work for the team and support the rollout and deployment of The Academy’s data and reporting infrastructure. The role is a deliberate mix of operational and technical work. You do not need to be a software developer, but you do need to understand how these systems connect, communicate confidently with partners, vendors, and internal teams, and be trusted to cover the function when the Lead is out of office.
Key responsibilities:
Learning platform operations
Own the LXP support queue: resolve requests on access, enrolment, content availability, and platform issues within agreed response times.
Onboard and off-board partner organizations, including accounts, cohorts, permissions, and course assignments.
Upload, configure, and quality-check course content ahead of each cohort launch.
Produce and share partner and programme reports, validating figures before they are issued.
Maintain documentation for recurring issues so resolutions are repeatable across the team.
Partner and stakeholder management
Act as a professional point of contact for partner organizations on all platform matters.
Manage escalations with the LXP vendor and MBZUAI IT through to resolution.
Coordinate with programme teams, Marketing & Communications, and Finance during cohort launches and delivery periods.
Represent the function and maintain continuity of service when the Lead is unavailable.
Automation and AI workflows
Build, test, and maintain workflow automations using n8n and comparable tools.
Support the development and deployment of internal AI agents that remove recurring manual tasks from team members.
Integrate the systems these workflows depend on: n8n, LLMs, databases, LXP, Salesforce, Microsoft 365, web forms, and reporting tools.
Monitor automations in production, investigate failures, and implement fixes.
Document each workflow so it can be maintained by someone other than its author.
Data and reporting infrastructure
Support the implementation of The Academy’s databases and data warehouse in line with the agreed architecture.
Clean, standardize, and consolidate programme, participant, and alumni data.
Migrate records and content into the agreed single source of truth and apply data-structure and naming conventions consistently.
Prepare datasets for dashboards and leadership reporting.
Professional experience:
Essential
Three or more years in technical operations, systems administration, or digital learning operations.
Experience administering an LMS or LXP and managing a support queue with defined response expectations.
Practical experience with workflow automation tools such as n8n, Make, Zapier, or Power Automate.
Strong data-handling ability: advanced spreadsheet skills and confidence cleaning and restructuring large or inconsistent datasets.
Technical literacy sufficient to understand how connected systems work, brief IT and vendors precisely, and assess whether a proposed fix is sound.
Professional written and spoken English, with the judgement to manage external partner communication independently.
Organized, self-directed, and able to own a workstream.
Preferred
Administrator experience with a modern LXP (Sana, Docebo, 360Learning, LearnUpon).
Scripting ability in Python or JavaScript for data processing and integration work.
Exposure to AI and LLM tooling: prompt design, API integrations, or agent frameworks.
Salesforce administration and Power BI or an equivalent reporting tool.
Working knowledge of Arabic for bilingual content and regional partner communication.
Background in higher education, executive education, or corporate learning.
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