✨ AI Summary
The Tiffany Client Advisor embodies the Tiffany brand, delivering an extraordinary client experience through exceptional communication and an entrepreneurial spirit. This role involves developing client relationships, exceeding sales targets, and fostering a clienteling culture to grow business. Key responsibilities include deepening client loyalty, consistently achieving commercial targets, capturing client data, and driving sales through repeat business and product pillars. The Client Advisor is also responsible for elevating the in-store experience, acting as a brand ambassador, and connecting with clients to style them.
Required experience includes retail, luxury retail, or client-related roles like hospitality, with a proven track record in commercial results and the ability to connect with clients. Candidates must be flexible with work hours, comfortable with a diverse client base, and proficient in POS systems, client tracking systems, and Microsoft Outlook. Authorization to work in the US or the position's country is mandatory. A college degree and proficiency in multiple languages, especially Mandarin, are desired.
Requirements
Required: Experience in retail, luxury retail, or relevant client-related experience (e.g., hospitality). Proven track record in achieving commercial results. Ability to connect with the client. Flexibility to work non-traditional hours. Ability to work with a diverse client base. Proficiency with POS systems, client tracking systems, and Microsoft Outlook/email. Must have authorization to work in the United States or the country where the position is based. Desired: A college/university degree. Proficiency in multiple languages. Proficiency in Mandarin.
Description
Overview:
We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.
For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.
As a Tiffany Client Advisor you will:
- Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
- Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
- Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
- Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
Sales:
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data. Cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
- Drive business through key product pillars.
- Convert clients through curiosity and discovery daily
Service:
- Elevate in store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
- Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
- Connect with your client’s wardrobe to ‘style them’
Experience
Required:
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving Commercial results.
- Ability to connect with the client
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Must have authorization to work in the United States or in the country where the position is based.
Desired:
- A college/university degree.
- Proficiency in multiple languages.
- Proficiency in Mandarin.
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