Product Support Specialist

🏢 gcc olayan
📍 Saudi ArabiaFull-timeOn-site
📅 Posted: 1w ago🔄 Updated: 1w ago
CV%
✨ AI Summary
The Product Support Specialist role is responsible for growing after-sales revenue in Saudi Arabia by promoting and selling genuine parts, service solutions, and maintenance contracts. Key responsibilities include achieving sales targets, building customer relationships, providing field support, and identifying new business opportunities. The role requires a minimum Diploma Degree or equivalent experience, with 3 to 6 years of relevant experience in after-sales, field sales, or parts/service sales within KSA. Proficiency in CRM and field prospecting is essential.
Required Skills
Information Technology
CRM
Other
Field prospecting
Requirements
Minimum Diploma Degree Or Equivalent Experience. 3 to 6 years of relevant experience in after-sales, field sales, or parts/service sales within KSA. Experience with CRM and field prospecting is required.
Description
Role PurposeTo grow after-sales revenue by promoting and selling genuine parts, service solutions, and maintenance contracts to customers in Saudi Arabia. The role is responsible for generating new business, maintaining strong customer relationships, and providing field support to improve customer satisfaction and overall after-sales profitability.Job Accountabilities & Activities Achieve assigned monthly and annual targets for parts sales, service contract sales, and total after-sales revenue. Promote genuine parts, lubricants, repair services, and PM packages. Execute structured weekly/monthly customer visit plans across assigned locations Maintain up-to-date customer visit reports and opportunity pipelines in CRM. Conduct regular follow-ups on quotations, service jobs, and pending opportunities. Identify and target new fleets, workshops, contractors, and logistics operators across KSA. Conduct field prospecting through site visits. Build and maintain a sales funnel of potential new customers. Submit weekly sales reports, visit summaries, and forecasts to management. Maintain accurate CRM entries and comply with company reporting policies. Follow company safety policies and adhere to all Saudi regulations when visiting customer sites.Education & CertificationsMinimum Diploma Degree Or Equivalent ExperienceRequired Years of Experience3 to 6 years of relevant experience in after-sales, field sales, or parts/service sales within KSA.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00