Requirements
Excellent communication skills in English, both written and verbal. Trustworthy with attention to detail and high levels of accuracy. Pro-active and energetic with a positive attitude. Ability to multi-task with prioritization skills. Knowledge of products sold. Proficient in Micros POS. Must be eligible to live and work in Dubai.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art of Well Being and the Fairmont Falcons Kids’ Club.
Job description
Greets guests and presents them with the menu.
Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to upsell.
Take food and beverage orders from the guest on the order taking pads.
Obtain revenues, issue receipts, accept payments, return the change.
Perform basic cleaning tasks as needed or directed by supervisor.
Fill in for absent staff as needed in any of the food and beverage departments within the hotel.
Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food, e.g., no garlic, less spicy, without egg, etc.
Communicate to the guest and provide assistance with their queries.
Work as a team to get all the job tasks completed in any given time.
Observe guests and ensure their satisfaction with the food and service.
Promptly respond to the guest with any additional requests.
Take guest feedback and encourage guests to share their feedback on social media platforms such as TripAdvisor and TrustYou.
Maintain proper dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
Properly open and pour wine at the tableside.
Adhere to grooming and appearance standards consistently.
Understand and communicate products and services available at the resort.
Must have some familiarity with basic cooking knowledge.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Print closing report and drop the cash with the front office or accounts department.
Tally the credit card settlements for the day with the batch closing report from the EDC machine.
Close the shift on the POS terminal.
Other tasks that are assigned.
Qualifications
Excellent communication skills in English, both written and verbal.
Trustworthy with attention to detail and high levels of accuracy in their work.
Pro-active and energetic with a positive "can do" attitude.
Ability to multi-task with prioritization skills.
Knowledge of the products and items selling in the outlet.
Proficient in the use of Micros.
Additional information
Visa requirements:
Please note that you must be eligible to live and work in Dubai.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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