Requirements
Minimum Diploma or equivalent, with some college preferred. Requires 2 years of front desk/guest service leader experience. Must be fluent in spoken and written English. Other languages may be preferred. Basic mathematics, excellent communication, problem solving, reasoning, and motivational skills are essential. Willingness to work evenings and weekends is required.
Description
We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestionsA little taste of your day-to-day:Every day is different at IHG, but you'll mostly be: Leading the way – managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team's skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situationsWhat We need from you:Minimum Diploma or equivalent, some college preferred2 years front desk/guest service leader experienceMust be fluent in spoken and written EnglishOther languages may be preferredBasic mathematics skillsExcellent communication, problem solving, reasoning and motivational skillsLong periods of standing in the front desk areas and occasional lifting of heavy itemsWorking knowledge of hotel property management systems like Opera beneficialWillingness to work evenings and weekendsWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.