✨ AI Summary
Milele is seeking a Recovery Agent to manage traffic fine tracking, overdue payments for car rental and Leasing-to-Own (LTO) business, and ensure customer and fleet compliance with UAE traffic regulations. Responsibilities include updating traffic fine details from Dubai Police and RTA websites, reviewing and clearing fines, sending payment reminders, following up on overdue payments, actioning vehicle blocking/unblocking requests, creating purchase orders, and responding to customer queries.
The ideal candidate will have strong organizational skills, attention to detail, and proficiency in Microsoft Office and ERP/tracking systems. Good English communication skills are essential, with Arabic or Hindi/Urdu being a plus. The role requires the ability to remain calm under pressure and a team-player attitude. A Bachelor's degree or diploma in Business, Finance, Operations, or a related field, along with 1-3 years of experience in collections, recovery, operations, or customer service (preferably in car rental, leasing, or automotive) is required. Basic knowledge of UAE traffic procedures is advantageous, with full training provided.
Requirements
Qualifications & Experience: Bachelor's degree or diploma in Business, Finance, Operations or a related field (or equivalent practical experience). 1–3 years of experience in collections, recovery, operations or customer service — experience in car rental, leasing or automotive is an advantage. Basic knowledge of UAE traffic procedures is a plus, but full training will be provided. Skills: Strong organizational skills and attention to detail, comfortable working with Microsoft Office and ERP/tracking systems (Odoo or similar), good communication skills in English (Arabic or Hindi/Urdu a plus), ability to stay calm and effective under pressure.
Description
About The RoleAs a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.What You'll Do Download and update daily traffic fine details from the Dubai Police and RTA websites, keeping the master tracker accurate and current Review pending and disputed fines, verify records, and follow up with customers to ensure timely clearance Send morning and evening Amber Alert notifications and reminders to customers with outstanding fines or dues Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead as needed Action vehicle blocking/unblocking requests for non-compliant customers as directed, communicating clearly throughout Create purchase orders and coordinate with Finance to confirm payments received and ensure accurate invoicing in Odoo Maintain up-to-date tracker sheets reflecting fine and payment status Respond to customer queries related to fines and recoveries with professionalism and urgencyWhat We're Looking For Strong organizational skills and attention to detail, with the ability to manage multiple cases at once Comfortable working with Microsoft Office and ERP/tracking systems (Odoo or similar); willing to learn RTA/Dubai Police portals Good communication skills in English (Arabic or Hindi/Urdu a plus), with a customer-friendly, solution-focused approach Ability to stay calm and effective under pressure with time-sensitive, high-volume tasks A team player who takes ownership and follows through on open itemsQualifications & Experience Bachelor's degree or diploma in Business, Finance, Operations or a related field (or equivalent practical experience) 1–3 years of experience in collections, recovery, operations or customer service — experience in car rental, leasing or automotive is an advantage Basic knowledge of UAE traffic procedures is a plus, but full training will be provided