✨ AI Summary
The Senior Officer, Trade Operations will be responsible for processing trade finance transactions, accurate data entry, ensuring compliance with bank policies, and managing customer complaints. Key duties include handling trade operations documents, scanning and dispatching documents, and preparing/tracking lodged documents. The role requires a Bachelor's Degree, 4-6 years of experience in Trade Operations, and 2-3 years in multiple trade finance products. Strong communication, analytical, and organizational skills, along with proficiency in MS Office, are essential.
Requirements
Bachelor's Degree with 4-6 years of relevant working experience in Trade Operations. Must have 2-3 years of experience in multiple trade finance products. Strong communication, interpersonal, analytical, and organizational skills, with proficiency in MS Office (Word and Excel). Ability to work under pressure and a good team player.
Description
The incumbent will be responsible for processing transactions in the area of Trade Finance for various business segments. Accurate data entry of the documents submitted by the customers to produce the final productEnsure all procedures that are developed comply with Bank Policy and Guidelines.Review customer complaints and take immediate action to satisfy them.Responsible for inputting documents into the system and generate ID.Ensure MBO achieved on time.Handle Trade Operations documentsAd-hoc tasks given by the Team HeadEnsure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.Preparing/tracking all new received and lodged documents for BNC LODGScanning of documents. & Rescanning of all types of documents (as per requirements)BNC doc dispatching.Operates in very competitive environment, where customers are extremely demanding, where quality of service is the only differentiator in the market. Has significant interaction with customers, Business (CIBG, FI, RBG).Staff has to adhere to strict compliant with Bank procedures.Managing customers expectations, Innovative Ideas.Participating in Team Huddles and showing enough Teamwork to provide solutions to any issuesEnsuring that SOP/OPM/ ADM and other relevant internal documents are taken up for necessary reviews/amendments whenever there is process enhancement/ system changes. Transaction processing as per the ADM assigned. Taking corrective and preventive action based on Customer complaints.Shares responsibility with his/her seniors.Recommend trainings and workshops to plug knowledge gap and embed Ownership of resolution at grass-root level for effective resultsImmediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.Bachelor's Degree.At least 4-6 years of relevant working experiences in Trade OperationsMultiple product knowledge and relevant experience of 2-3 years is a mustStrong communication skills and interpersonal skills.Proficiency in MS Office (Word and Excel).Attentive to details, strong analytical skills and interpersonal skills.Able to work under pressure, excellent organizational skills and good team player.