✨ AI Summary
The Patient Relations Executive acts as the frontline liaison for patients and hospital staff, handling registration, inquiries, and cashier duties while ensuring compliance with hospital policies. Key responsibilities include registering patients, entering data into Cerner, coordinating with Insurance and Finance, handling payments and refunds, and guiding patients through appointment processes. The ideal candidate will have strong English/Arabic communication, computer literacy, familiarity with medical terminology, and customer service experience; cashier experience is preferred. This is an entry-level, on-site healthcare role focused on delivering excellent patient experience and smooth administrative workflows.
Requirements
The candidate should be a high school graduate with strong English and Arabic communication skills, computer literacy (experience with the iConnect system and medical terminology), and prior exposure to customer service. Experience as a cashier is preferable. The role involves reception, clerical tasks, cashier duties, registration and data entry in patient systems, handling inquiries, coordinating with departments, and ensuring accurate and compliant patient processes.
Description
Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.