✨ AI Summary
The Customer Service Representative role in Dubai requires ensuring high customer satisfaction by handling inquiries and resolving issues. Responsibilities include answering calls, responding to queries via Whatsapp and Email, providing product information, resolving complaints, documenting interactions, and collaborating with internal teams. The role emphasizes maintaining high-quality standards and adhering to company protocols. A minimum of 3 years of call center experience and fluency in English are mandatory, along with strong multitasking, attention to detail, interpersonal, communication, and stress management skills. Experience in the UAE market, CRM software, call center technologies, and the retail/e-commerce sectors are considered advantageous.
Requirements
Minimum 3 years of call center experience. Fluency in English, both spoken and written. Excellent multitasking abilities. Keen attention to detail in all aspects of work. Strong interpersonal and communication skills. Ability to remain calm and professional under pressure.
Description
Role OverviewAs a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently. As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers.ResponsibilitiesAnswer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional mannerProvide accurate information about products, services, or order statusResolve customer complaints and follow up to ensure complete satisfactionDocument customer interactions and update relevant information Collaborate with internal teams to find solutions for customers needsMaintain high-quality standards in customer service at all timesAdhere to company protocols and performance metricsMust have requirementsMinimum 3 years of call center experienceFluency in English, both spoken and writtenExcellent multitasking abilitiesKeen attention to detail in all aspects of workStrong interpersonal and communication skillsAbility to remain calm and professional under pressureNice to have requirementsExperience in the UAE marketKnowledge of CRM software and call center technologiesPrevious experience in the retail or e-commerce sector