Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

🏢 Oracle
📍 United StatesFull-timeOn-site
📅 Posted: 2mo ago🔄 Updated: 2mo ago
CV%
✨ AI Summary
Oracle NetSuite is seeking a Sr Principal Consultant for their Advanced Customer Support / Managed Services team. This role involves driving business transformation for clients by leveraging industry expertise, business acumen, and AI-powered cloud ERP technology. The consultant will act as a trusted advisor, leading solution design and implementation, guiding organizations through transformation, and resolving complex customer challenges. The position requires deep product expertise, integration of AI capabilities, and collaboration across various Oracle teams to ensure customer success and maximize NetSuite investment value. Experience in specific industries such as Consumer Goods, Industrial & Equipment, Food & Beverage, or Life Sciences is highly preferred.
Required Skills
Information Technology
NetSuiteCRMRoutingUnit TestingSolution DesignAI Integration
Finance, Legal & Governance
Financial Analysis
Operations, Logistics & Supply Chain
Inventory ManagementDemand PlanningProcess Optimization
Business, Sales & Management
HR ManagementE-CommerceBusiness DevelopmentCustomer Success
Other
Warehouse and fulfillmentAI-driven toolsbusiness process consultingcustom development analysiscustom development designbusiness acumenstrategic advisorysolution implementationsubject matter expertisesolution strategiesERP platformSuiteReview methodologystrategic guidanceconfigurationtechnical componentsproduct expertisecross-functional teamsfunctional expertiseprocess expertisetechnical expertisesynthesize informationstrategic vision
Engineering, Construction & Trades
CAPA
Soft Skills & Professional Competencies
CommunicationDecision MakingOrganizationExecution
Science & Research
Optimization
Nice to have:
Finance, Legal & Governance
Financial AnalysisFinancial Reporting
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: Flexible Vacation (13 days annually for the first three years, 18 days annually thereafter for full-time employees); 11 paid holidays; Paid sick leave: 72 hours upon hire, refreshes annually up to a maximum cap of 112 hours; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
The ideal candidate is a senior-level NetSuite consultant with experience in Consumer Goods, Industrial & Equipment, Food & Beverage, or Life Sciences industries. Responsibilities include leading opportunity assessment, serving as a trusted advisor, architecting solutions, maintaining product expertise, integrating AI tools, and collaborating across teams to drive customer success. Preferred qualifications include 8+ years of domain experience in core NetSuite industries, strong understanding of NetSuite modules, proven business process consulting experience, and 5+ years in external consulting roles with C-suite interaction.
Description

If you’re a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast-paced, client-focused environment, the NetSuite ACS team is the place for you!  Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of NetSuite --- Oracle's leading AI-powered cloud ERP platform.

Are you passionate about helping organizations solve complex business challenges through innovative technology solutions? We are seeking an experienced consulting professional to serve as a trusted advisor to our customers, driving business transformation through deep industry expertise, strong business acumen, and leading-edge technology solutions.

In this role, you will partner with customer stakeholders to understand business objectives, design and implement high-quality solutions, and guide organizations through complex transformation initiatives. You will leverage industry best practices, NetSuite expertise, AI-powered capabilities, and consulting experience to deliver measurable business outcomes while ensuring successful engagement execution.

As a senior member of the consulting organization, you will lead solution design and implementation efforts, provide technical and functional leadership to engagement teams, influence executive-level decision-making, and resolve complex customer challenges. You will also contribute to business development activities by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value.

Success in this role requires balancing strategic advisory capabilities with hands-on solution leadership to help customers accelerate adoption, optimize operations, and maximize the value of their NetSuite investment.

Career Level - IC3 

Responsibilities displayed in the job posting        

The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise. 

Oracle NetSuite's Advanced Customer Support (ACS) organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their NetSuite investment. Through our SuiteReview methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long-term value from their ERP platform. With a rapidly growing customer base and strong demand across North America, we are expanding our team of industry-focused consultants.

Responsibilities include: 

  • Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
  • Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
  • Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
  • Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
  • Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
  • Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
  • Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
  • Minimal travel required

 

Preferred Qualifications include:

  • 8+ years of overall relevant domain experience in one or more of NetSuite’s core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
  • Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
  • Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
  • 5+ years external consulting role experience with sustained C-suite interactions
  • Experience with defining requirements for complex customizations and integrations
  • Proven custom development analysis, design, and testing skills
  • Strong communication skills
  • Passion for driving Customer satisfaction
  • Project and/or team leadership experience
  • Finance and/or Accounting professional and/or academic background a plus
  • NetSuite ERP Consultant or other relevant product certifications a plus
  • Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
  • Ability to synthesize information into a coherent story, strategic vision, and execution roadmap
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00