Requirements
The ideal candidate will have a Bachelor's degree in finance, business administration, or a related field, with at least 3 years of experience in collections or a similar financial role. Proficiency in Collection Management Systems and Microsoft Office Suite is required, along with strong negotiation and communication skills. Adherence to ethical practices and company policies in debt collection is essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Accounting & Audit
Company Industry
Retail
About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.
Overview of the role
The Collections Executive is responsible for maximizing collection efforts by maintaining consistent follow-up with debtors and defaulters to ensure full settlement. The role focuses on minimizing overdue receivables while optimizing cash flow levels. Success in this position requires adherence to collection procedures and ethical practices, while maintaining accurate records and effective communication with customers and internal teams.
What you will do
Conduct regular follow-ups with past-due customers via telephone calls and emails to ensure timely collection of overdue amounts.
Maintain complete and accurate collection records by documenting all customer interactions in the Collection Management Log.
Respond promptly and professionally to customer queries related to collections.
Ensure timely and effective collection of overdue amounts through consistent and rigorous follow-up to recover the pending dues.
Provide timely feedback and updates to the team regarding customer payment behaviour, history, and financial health.
Ensure strict adherence to collection procedures, SOP, compliance standards, and ethical practices while protecting the organization's reputation.
Handle timely escalation and transfer of accounts for legal action by completing required formalities and following up until resolution.
Coordinate with all relevant departments, including Operations, to resolve customer/account issues affecting customer payment behaviour.
Negotiate repayment solutions with customers via calls, emails, and meetings to resolve pending dues.
Submit periodic ad-hoc reports to the Line Manager.
Required skills to be successful
Excellent communication and interpersonal skills for efficient negotiation and problem resolution.
Strong ability to manage multiple priorities and meet deadlines under pressure.
Proficiency in Collection Management Systems and data analysis tools.
Adherence to ethical practices and company policies in debt collection.
What qualifies you for the role
Bachelor's degree in finance, business administration, or a related field.
At least 3 years of experience in collections or a similar financial role.
Proficient in using Collection Management Systems and Microsoft Office Suite.
Strong negotiation and communication skills.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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