Description
Job Description Job Summary The OpenText Engineer will be responsible for managing, maintaining, troubleshooting, and upgrading the Windows Server and Apache-based environment supporting enterprise applications.The role requires strong hands-on experience with Windows Server administration, Apache web server management, SSL certificates, application services, software upgrades, system troubleshooting, and Level 2 application support. Key Responsibilities Windows Server Administration Administer, maintain, and troubleshoot Microsoft Windows Server environments supporting enterprise applications. Perform Windows Server maintenance, patching, configuration changes, and service management. Support DNS, ports, service accounts, permissions, file-system access, and application connectivity issues. Monitor Windows services, application services, server resources, and system availability. Apache Web Server Administration Install, configure, manage, and upgrade Apache web servers. Perform Apache upgrades, patching, configuration changes, and post-upgrade validation. Configure and troubleshoot Apache services, ports, virtual hosts, redirects, proxy configurations, and application connectivity. SSL/TLS & Application Connectivity Manage SSL/TLS certificates, including installation, renewal, certificate chains, and HTTPS configurations. Troubleshoot communication between application components, web servers, load balancers, and related services. Monitoring & Troubleshooting Review and analyze Windows Event Viewer, Apache access logs, Apache error logs, and application logs. Troubleshoot application availability, service startup, performance, connectivity, and server-related issues. Identify whether application issues are related to Windows Server, Apache, application services, configuration, connectivity, or another technical dependency. Restart, recover, and validate application and web services when required. Perform root cause analysis for recurring application and infrastructure incidents. Application Support & Maintenance Support application backend and frontend infrastructure from the operating system and web server perspective. Support application software installations, upgrades, patches, and configuration changes. Perform pre-upgrade checks, backups, implementation activities, post-change validation, and rollback when required. Support production, UAT, and development environments during incidents, deployments, and maintenance activities. Incident Management & Collaboration Investigate Level 2 application incidents and perform technical troubleshooting. Coordinate complex technical issues with internal teams and external vendors when required. Escalate product-level issues to the relevant vendor when necessary. Documentation Maintain technical documentation, server configurations, upgrade procedures, implementation plans, rollback plans, and troubleshooting guides.Job Requirements Required Skills & Experience Windows Server Strong hands-on experience with Microsoft Windows Server administration. Good knowledge of Windows services, Event Viewer, Task Scheduler, service accounts, permissions, and file systems. Apache Web Server Strong hands-on experience with Apache HTTP Server administration. Experience with Apache installation, configuration, upgrade, patching, and troubleshooting. SSL/TLS Experience managing SSL/TLS certificates and HTTPS configurations. Enterprise Application Support Experience troubleshooting enterprise applications running on Windows and Apache-based environments. Ability to analyze Apache logs, Windows logs, and application logs. Experience supporting application installation, deployment, upgrades, and rollback procedures. Experience providing Level 2 support for enterprise applications and servers. Networking & Troubleshooting Good understanding of TCP/IP, DNS, ports, HTTP, HTTPS, and application connectivity. Strong troubleshooting and root cause analysis skills. Good technical documentation and communication skills.Qualifications Required Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Relevant hands-on experience with Microsoft Windows Server administration and Apache HTTP Server administration.Preferred Experience supporting enterprise web applications or document management platforms. Knowledge of Java-based applications. Experience with Apache Tomcat or similar application servers. Experience working with load-balanced or high-availability application environments. Knowledge of PowerShell scripting and Windows automation. Key Competencies Windows Server Administration Apache HTTP Server SSL/TLS HTTPS Windows Services Apache Configuration & Troubleshooting Enterprise Application Support Level 2 Support TCP/IP DNS HTTP/HTTPS Log Analysis Application Connectivity Patching & Upgrades Deployment & Rollback Root Cause Analysis Production Support Technical Documentation Vendor Coordination