✨ AI Summary
Rosalte is seeking a Client Relations Specialist to maintain and strengthen client relationships, ensuring high service quality. The role involves conducting quality calls, resolving issues, managing client concerns, and following up on payments. Key responsibilities include regular client follow-ups, professional communication, and coordinating with internal teams to address client needs.
Requirements
Previous experience in Customer Service / Client Relations / Account Management preferredFluent English speaker (spoken and written)Strong communication and problem-solving skillsAbility to handle difficult situations professionallyAbility to follow up and track tasks accuratelyAttention to detail, time management, and professional attitude
Description
About RosalteRosalte is a growing company focused on delivering high-quality services and building long-term relationships with our clients. We believe that strong client communication and satisfaction are key factors in our success, and we are looking for a Client Relations Specialist to maintain professional relationships with our clients and ensure the highest level of service quality.Role Overview The Client Relations Specialist will be responsible for maintaining strong client relationships, conducting quality calls, resolving issues, and ensuring smooth communication between the company and clients. The role also includes handling client concerns and following up on payments when required.Key ResponsibilitiesFollow up with clients regularly to ensure satisfactionMaintain strong and professional relationships with clientsConduct quality calls to ensure service standards are metHandle client complaints and solve conflicts professionallyCoordinate with internal teams to resolve client issuesFollow up with clients regarding pending paymentsKeep records of client communication and feedbackReport client concerns to management when needed