Requirements
Requires a minimum of 2-3 years of previous experience in the hotel industry. Must possess excellence in strategic leadership and team management, be creative and passionate about food and customer service, and be able to work in a high-pressure environment.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.
Job description
Passionate about the food & beverage, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a captain, you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Additionally, you need to assist the outlet manager to run the outlet smoothly.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our corporate social responsibility activities
What you will be doing:
Supervise the activities of the waiters and busboys in assigned area
Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
Practice good customer relations and attend to customer complaints and queries satisfactorily
Ensure the outlet is set-up for service and supervise for a smooth operation
Direct and supervise the service team to ensure that all duties are performed as per standards
Ensure that all employees have received adequate training to perform their duties
Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
Check the mise en place prior and after the operation
Coordinate with the headwaiter or outlet manager to plan and conduct skills training constantly
Perform other duties assigned by his or her supervisor
Qualifications
Minimum 2-3 years of previous experience in hotel industry is preferred
Excellence in strategic leadership and team management
Creative and passionate about food and customer service
Able to work in a high-pressure environment
Physical aspects of position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Additional information
Visa requirements:
Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
Guided by our purpose “Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care.” we empower every team member to bring their passion and creativity to life.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #Hospitality is a work of heart
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Apply Now