Requirements
Requires a high school diploma or equivalent and 1-3 years of experience in retail, supermarket, warehouse, e-commerce, grocery, or fulfilment operations. Previous experience in online order picking or grocery fulfilment, and familiarity with handheld scanners or digital picking systems are preferred. Knowledge of food handling and food safety practices is an advantage. Must possess strong attention to detail, organizational and time management skills, and the ability to work independently in a fast-paced environment.
Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
Overview of the role
The picker – online grocery fulfilment plays a vital role in delivering an exceptional online shopping experience by accurately picking, packing, and preparing customer orders for delivery or Click & Collect. The role is responsible for ensuring every order is fulfilled efficiently, with the highest standards of product quality, freshness, and accuracy.
Working within the M&S Food operation, the picker collaborates closely with store operations, customer service, and delivery teams to ensure orders are completed on time while maintaining excellent inventory accuracy and minimizing waste. Success in this role is measured through picking accuracy, order fulfilment, productivity, customer satisfaction, and adherence to food safety standards.
What you will do
Order picking & fulfilment
Pick customer orders accurately using handheld picking devices or mobile applications.
Ensure all customer orders are completed within agreed service level agreements (SLAs).
Select products according to customer requirements, ensuring correct quantity, size, flavour, and specifications.
Prioritize urgent and scheduled delivery orders to meet delivery timelines.
Maintain high levels of picking productivity while ensuring quality and accuracy.
Product quality & freshness
Carefully select the freshest and highest-quality products, particularly fresh food, chilled, frozen, bakery, produce, and ready meals.
Check expiry dates, packaging quality, and product condition before picking.
Follow FIFO (First In, First Out) principles where applicable.
Ensure substitutions are made according to company guidelines and customer preferences.
Escalate unavailable products or quality concerns to the team leader.
Packing & order preparation
Pack customer orders carefully to protect product quality during transportation.
Separate chilled, frozen, ambient, and fragile products according to company procedures.
Label orders accurately and prepare them for dispatch or Click & Collect.
Ensure all customer orders are complete before handover to the delivery team.
Inventory & stock management
Report stock shortages, damaged products, and inventory discrepancies.
Assist with stock replenishment when required.
Maintain inventory accuracy by following stock handling procedures.
Support stock counts and inventory control activities.
Food safety & compliance
Follow all food safety, HACCP, municipality, and health & safety regulations.
Maintain cold chain integrity for chilled and frozen products.
Handle food products safely and hygienically throughout the picking process.
Ensure workstations and equipment remain clean and organized.
Operational excellence
Achieve daily productivity and picking accuracy targets.
Maintain a safe, clean, and organized fulfilment area.
Follow company operating procedures and online fulfilment standards.
Participate in team briefings, training sessions, and continuous improvement initiatives.
Support additional operational activities during peak trading periods.
Required skills to be successful
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to work in a fast-paced environment.
Good communication and teamwork skills.
Strong customer-focused mindset.
Ability to prioritize multiple orders effectively.
Basic technology skills to operate handheld devices or picking applications.
Knowledge of food handling and product quality standards.
Ability to work independently with minimal supervision.
Physically fit and able to walk, lift, bend, and stand for extended periods.
What qualifies you for the role
High school diploma or equivalent.
1–3 years' experience in retail, supermarket, warehouse, e-commerce, grocery, or fulfilment operations.
Previous experience in online order picking or grocery fulfilment is preferred.
Experience using handheld scanners, RF devices, or digital picking systems.
Knowledge of fresh food handling and food safety practices is an advantage.
Good communication skills in English (Arabic is an advantage).
Ability to work flexible shifts, weekends, and public holidays.
Ability to work efficiently under time-sensitive conditions.
About Al-Futtaim retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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