Requirements
Qualifications include a degree or diploma in training and development or hotel management, and working knowledge of Opera and Microsoft Office. The role requires maximizing rooms revenue through sales conversions, utilizing upselling techniques, and handling reservations to support revenue management strategies. Responsibilities include managing reservations, handling customer queries and complaints, and maintaining the accuracy of the PMS database.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a gastro pub, a French brasserie, and pool bar & lounge bring residents and patrons together to celebrate the French “joie de vivre.” Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or work out in a fully-fledged fitness center. Business travelers have access to 1,589 square meters of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Sofitel Dubai the Obelisk will infuse the brand’s essence by capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
Job description
Key roles & responsibilities
Understand the key principles of Accor’s pricing strategies and revenue management
Retail, corporate, leisure, group, other
Rate restrictions, hurdles, and availabilities
Maximise rooms revenue through the conversion of telephone calls into sales
Utilize effective upselling techniques
Understand and take reservations to support the revenue management strategies employed by the revenue management leader in the hotel
Be fluent in all hotel products and services
Handle emails pertaining to rooms reservations
Be fully conversant with all market segments and rate plans used across all distribution channels
Be flexible in sales technique through offering the right product to the right customer at the right time
Handle customer queries and complaints relating to rooms reservations
Co-host dinners and special events with the sales team and be involved in client entertainment as required
Identify sales opportunities through individuals, corporate accounts, wholesalers, and travel management companies
Responsible for effective implementation and compliance with Accor’s core reservation standards
Achieve targeted goals in the LQA hotel mystery shopping calls
Maintain accuracy and cleanliness of the PMS database
Ensure market segmentation is accurate for each reservation
Create hierarchies and relationships between corporate accounts
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
Complete understanding and effective execution of current and new revenue management tools, including Opera PMS
Be involved in all property PMS conversions
Complete understanding and effective use of the hotel’s telephone system
Maintain the reservation correspondence
Support the reservations manager and/or revenue management leader with special projects as required
Qualifications
Degree or diploma in training and development or hotel management
Working knowledge of Opera and Microsoft Office
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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