Description
Core Systems AdministrationAdminister Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, licensing, groups, permissions and service health.Manage identity and access processes, including account provisioning, joiner/mover/leaver activities, MFA, role-based permissions and access reviews.Coordinate endpoint administration, device configuration, inventory, patching, compliance and device lifecycle activities.Administer cloud-hosted and subscription-based systems, ensuring access, renewals, ownership and support arrangements are maintained.Enterprise ApplicationsSupport the administration of CRM, ERP, PPM, DAM, workflow and reporting platforms as they are introduced.Assist with application configuration, user roles, permissions, workflows, basic integrations, releases and vendor-led improvements.Work with system owners and users to translate operational requirements into practical system solutions.Security and Service ManagementApply cybersecurity, data protection, access-control and information-handling standards.Maintain accurate records of system access, configuration, licences, assets and service changes.Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors.Support system upgrades, patches, releases and configuration changes.Escalate security risks, recurring incidents and access exceptions when required.Documentation and User SupportMaintain SOPs, system guides, service maps, configuration records, knowledge articles and change logs.Prepare user guides, FAQs and short training materials for core systems and new applications.Identify recurring issues and recommend improvements to system reliability, efficiency and user experience.Provide clear and patient guidance to technical and non-technical users.