Requirements
The ideal candidate will have a Bachelor's Degree and a minimum of 5 years of experience in document control, import/export documentation, and handling Letters of Credits. Fluency in English is required, with French and Arabic being advantageous. Proficiency in Microsoft Office is essential, and SAP experience is a plus. Strong customer orientation, stakeholder management, communication, analytical, problem-solving, and coordination skills are also crucial, along with the ability to work under pressure.
Description
Welcome diversity and apply as you are!At Adisseo, we cherish the value of diversity whatever it may be.Adisseo is one of the world's leading experts in feed additives. The group relies on its 7 research centers and its production sites based in Europe and China to design, produce and market nutritional solutions for sustainable animal feed. With more than 2,100 employees, it serves around 2,600 customers in over 100 different countries through its global distribution network. Adisseo is one of the main subsidiaries of China National BlueStar, leader in the Chinese chemical industry with nearly 25,000 employees and a turnover of 6.4 billion euros. Adisseo is listed on the Shanghai Stock Exchange. Location: Dubai Work scope: Middle East & Africa Reporting to: Customer Service Team LeaderMISSIONIn this role, you will be responsible for Document Control including but not limited to printing, dispatching, checking of documents, managing reception etc.Key ResponsabilitiesDocument Management & ControlMaintain, organize, and update both electronic and physical documents in a systematic manner.Implement document control procedures to ensure consistency, accuracy, and compliance with company standards.Control document numbering, labeling, and versioning to ensure proper tracking.Ensure safe archiving, confidentiality, and security of all company documents.Manage document distribution, ensuring the latest versions are circulated to relevant teams.Manage order preparation, registration and follow-upDaily Order processing within SLA but not limited to invoicing.Management and contract/orders follow-up.New customer creation in coordination with Finance.Coordination of customer deliveries together with plant supply chain.Documentation including verification and coordination with IMEA CS Team.Check and follow-up of product allocation.Follow-up orders with transporters/3PL/freight forwarders.Checking, Validation and transmission of invoices along with other required documents including LC.Payment coordination for agent commission and volume rebate.Transport cost optimization.Proactive approach, anticipating various issues on orders.Export documentary remittanceSupport entire LC process (from draft to finalization) and follow-up with the bank.Receive, log, and distribute incoming correspondence, reports, and packages.Coordinate and track outgoing dispatches (courier, mail, electronic submissions).Print and package required documents as requested by the team.Liaise with internal departments, clients, and external partners for document submission and approvals.Maintain registers for all incoming and outgoing documents and parcels.Issue export document remittance according to international trade rules Follow-up of legalization process with administrative institution (Chamber of commerce, consulate and embassy).Coordinate with certification body to receive appropriate certifications for clearances.Well-versed in Import/Export documentation/process handling.Maintain structured storage of complete documentation for all inbound/outbound logistics activities.Front Desk & Office AdministrationAct as the first point of contact for visitors, clients, and suppliers.Manage the reception area to ensure it is welcoming and professional.Handle incoming calls, emails, and inquiries, redirecting them to the appropriate departments.Stationery & Pantry supplies (Monthly basis)Manage the office maintenance topics (When needed).Anticipate back-up activities within Customer Service team to ensure business continuity.INTERNAL AND EXTERNAL RELATIONS Agents, Distributors and direct customersSales ManagerCustomer Service Finance & Credit Management Plant Supply Chain Market Access departmentBanksAdministrative institutionsFreight forwarderRequirementsVery well hands on experience in Letter of Credits.Customer orientedGood Stakeholder management skillExcellent interpersonal and communication skillsEnergetic, well-organized, Self-Initiated and coordination skillGood analytical and problem solving-ability to identify creative solutionGood process understanding Ability to work in a matrix organizationAbility to work under pressure keeping quality in focusEDUCATION Bachelor's Degree Language: fluency in English; French and Arabic will be an added advantage Computer: Microsoft office; SAP will be an added advantageExperience: min 5 yearsWhat We OfferInclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work-life balance in a respectful and safe work environment.Benefits: care program, vacation & paid time off, profit-sharing and performance incentives.Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.Sustainable and innovative company: work on meaningful projects using cutting-edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.