Customer Service Representative - Business Banking | Dubai

🏢 ENBD
📍 United Arab EmiratesFull-timeOn-site
📅 Posted: 4d ago🔄 Updated: 4d ago
CV%
✨ AI Summary
Emirates NBD is seeking a Customer Service Representative for their Business Banking division in Dubai. This role focuses on enhancing the customer experience by effectively resolving requests and complaints from Business Banking clients. Key responsibilities include assisting Relationship Managers, handling service requests, investigating and resolving issues, and ensuring a reduction in errors during transaction processing. The role requires 2 years of banking experience, preferably in customer service, with knowledge of CRM, Finnacle, and Finnone systems, as well as excellent communication skills. A diploma or Bachelor's degree in Business or Finance is mandatory, with certifications in Customer Service or Retail Banking Operations being preferable.
Required Skills
Information Technology
CRM
Other
FinnacleFinnone
Soft Skills & Professional Competencies
Communication
Nice to have:
Finance, Legal & Governance
Tax Compliance
Other
digital banking
🎁 Benefits & Perks
flexible work policy, competitive rewards, benefits and perks
Requirements
Requires 2 years of banking experience, preferably in a customer service role, with knowledge of systems like CRM, Finnacle, and Finnone. Excellent oral and written communication skills are essential. A diploma or Bachelor's degree in Business, Finance, or a related field is required. Preferred qualifications include a certification in Customer Service or Retail Banking Operations, and ongoing professional development in compliance and digital banking.
Description

About ENBD 

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Customer Service Representative – Business Banking at Emirates NBD, your role is to improve Business Banking customers’ experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints.

Key Responsibilities: 

  •  Assist RMs to all type’s requests assigned to them for effective resolution/TAT.
  • Forward all requests received through emails from RMs and various internal departments.
  • Strive to achieve high results of CSAT for the respective RM.
  •  Receive all types of Service Requests assigned to center.
  • Investigate and identify appropriate resolution
  • Ensure reduction of errors while performing transaction on BPM and Tracksoft.
  • Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units. 

 

Skills and Experience:

  •  2 years in banking experience preferably in customer service role.
  • Knowledge of system (CRM, Finnacle, Finnone etc), policies and processes. 
  • Excellent oral and written communication skills. 

 

There’s never been a better time to join Emirates NBD. 

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities. 

#LI-LA1

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
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📜 Eligibilityi49%
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🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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🔥 Motivationi78%
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Title Fit: 78.00