Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job description
Role overview
At Banyan Tree Dubai, our waiters are ambassadors of gracious hospitality, delivering intuitive, personalised service that creates memorable dining experiences for every guest. You will anticipate guests' needs, demonstrate excellent product knowledge, and ensure every interaction reflects the warmth, elegance and attention to detail synonymous with the Banyan Tree brand.
Key responsibilities
Guest experience
Welcome guests warmly and escort them to their table where required.
Present menus, explain dishes, daily specials and beverage recommendations with confidence.
Take accurate food and beverage orders and relay them promptly using the POS system.
Deliver food and beverages efficiently while ensuring presentation standards are maintained.
Anticipate guest needs and respond promptly to requests throughout the dining experience.
Build rapport with guests and personalise service wherever possible.
Handle guest enquiries and resolve minor concerns professionally, escalating when necessary.
Operational excellence
Set up and prepare the restaurant before service according to brand standards.
Maintain cleanliness and organisation of the restaurant, service stations and back-of-house areas.
Ensure tables are properly reset and maintained throughout service.
Follow sequence of service and all departmental SOPs.
Process guest bills accurately and efficiently.
Support opening and closing procedures.
Food & beverage knowledge
Develop thorough knowledge of menus, ingredients, allergens and preparation methods.
Understand wine, spirits and beverage offerings to make suitable recommendations.
Upsell menu items and promotions confidently while enhancing the guest experience.
Health, safety & compliance
Follow all food hygiene, HACCP and health & safety procedures.
Maintain high standards of personal grooming and hygiene.
Comply with company policies and local regulations relating to food service and alcohol.
Teamwork
Work collaboratively with kitchen, bar and fellow colleagues to ensure smooth service.
Assist colleagues during busy periods and contribute to a positive working environment.
Participate in training sessions and continuously develop product and service knowledge.
Qualifications
Qualifications & experience
Previous experience as a waiter/waitress in a luxury hotel or premium restaurant preferred.
Good knowledge of food and beverage service standards.
Experience using POS systems is an advantage.
Excellent spoken English; additional languages are beneficial.
A passion for hospitality and creating memorable guest experiences.
Competencies
Guest-centric mindset
Professional presentation and grooming
Excellent communication and interpersonal skills
Strong attention to detail
Ability to work under pressure in a fast-paced environment
Team player with a positive attitude
Adaptability and flexibility
Commercial awareness and upselling ability
Time management and organisational skills
Additional information
Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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