✨ AI Summary
The IT Operations Specialist will be responsible for providing technical support to end users, troubleshooting hardware, software, and network issues, and maintaining IT assets and inventory. The role also involves supporting IT systems and services, ensuring endpoint security and compliance, and managing IT incidents and service requests, including user onboarding and offboarding.
Candidates should have a Bachelor's degree and at least 2 years of experience in computer technical support. Proficiency in ITSM, IT Ticketing Systems, Active Directory, Outlook, and printers/scanners is expected, along with the ability to diagnose and resolve technical problems. Good English communication skills are essential.
Requirements
Requires 2+ years of experience in computer technical support. Must have a Bachelor's degree. Skills include ITSM, IT Ticketing Systems, Active Directory, Outlook, Printers & Scanners, and the ability to diagnose and resolve basic technical issues. Good English communication skills are also required.
Description
IT Operations Specialist Key Responsibilities:• Provide technical support to end users• Troubleshoot hardware, software, and network issues• Maintain IT assets and inventory• Support IT systems and services• Ensure endpoint security and compliance• Manage IT incidents and service requests• Support user onboarding and offboardingQualifications:• 2 + years (Junior) of experience in computer technical support• Bachelor's degreeSkills:• Good technical knowledge of ITSM, IT Ticketing Systems, Active Directory, Outlook, Printers & Scanners, etc.• Ability to diagnose and resolve basic technical issues• Good level of English in writing, reading, and speaking• Knowledge or certification in ITIL, A+, or any equivalent certification• Good communication skills