Requirements
Requires secondary education and a minimum of 1 year of food and beverage serving experience. Previous public contact and/or cashiering experience is necessary. Must have reading, writing, and oral proficiency in English, be well-presented, professionally groomed, and able to handle cash effectively. Strong communication, customer contact, problem resolution, basic F&B product knowledge, teamwork, interpersonal skills, and attention to detail are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Raffles Hotels & Resorts
The birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles The Palm
Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.
Job description
We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a waiter / waitress, reporting to the F&B supervisor. The waiter / waitress is responsible for providing exceptional food and beverage service to our guests, ensuring that all dining experiences are seamless, attentive, and personalized. The role includes taking orders, serving food and beverages, responding to guest requests and inquiries, maintaining service standards, and ensuring the restaurant or outlet is presented to the highest standards.
At Raffles, the waiter / waitress is more than a service professional. This role is about creating memorable dining experiences through genuine hospitality, attention to detail, and personalized service. The waiter / waitress is professional, attentive, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards, warmth, and elegance that define the Raffles experience.
Key roles & responsibilities
Read daily events to acknowledge any VIP arrivals.
Know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
Present children's menus when appropriate, and describe specials and alternative cuisine.
Serve and clear food and beverage items in an unobtrusive and professional manner.
Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
Carry trays, bus and reset tables with linen, china, glass and silver.
Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
Follow cash and credit card procedures according to the guidelines of the accounting department.
Maintain a clean, neat and orderly restaurant throughout service.
Polish silver, refill salt, pepper and sugar, creamers, etc.
Ensure that work station is stocked with appropriate condiments at all times.
Report any guest comments regarding food and beverage to manager.
Conscientious handling and maintenance of operating equipment.
Learn and adhere to safety, sanitation and hygiene policies.
Maintain good working relationships with colleagues and all other departments.
Maintain complete knowledge of all F&B services, outlets and hotel services/features.
Perform opening/closing side duties as assigned and set all tables according to standards.
Report to manager any kinds of deviation from set standard and procedures.
Ensure that all service and storage areas are kept safe and clean.
Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
Carry out light cleaning and maintenance of the outlet.
Assist other food & beverage outlets in their operations during peak hours if needed.
Qualifications
Secondary education.
Minimum 1-year food and beverage serving experience.
Previous public contact and/or cashiering experience.
Reading, writing and oral proficiency in the English language.
Must be well presented and professionally groomed at all times.
Able to account and handle cash effectively and efficiently.
Good communication and customer contact skills; good problem resolution skills.
Basic F&B product knowledge.
Team player with strong interpersonal skills and attention to detail.
And above all
Embrace the Raffles brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Additional information
Employee benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our values
Respect:We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:We celebrate our differences. We support each other and we always stand together.
Empowerment:We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:We build trust through mutual respect and being authentic.
Diversity & inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive communication from our partner prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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