✨ AI Summary
The Application Support Engineer will provide support for Microsoft Dynamics 365 Finance & Operations, covering modules such as Finance, Procurement, Sales, Inventory, and Warehouse. Key responsibilities include troubleshooting, incident investigation, root-cause analysis, and issue resolution. The role also involves basic D365 configuration and utilizing SQL for data validation and troubleshooting.
Candidates should possess strong communication, problem-solving, analytical thinking, customer focus, teamwork, collaboration, and active listening skills. Experience with Microsoft Dynamics 365 Finance & Operations, D365 troubleshooting and support, D365 configuration, and basic SQL queries is required.
Requirements
Microsoft Dynamics 365 Finance & Operations – Basic functional knowledge and application support across Finance, Procurement, Sales, Inventory, and Warehouse modules. D365 Troubleshooting & Support – Incident investigation, error analysis, root-cause identification, and issue resolution. D365 Configuration – Basic configuration of system parameters, workflows, number sequences, master data, and security roles. SQL & Database Fundamentals – Basic SQL queries for data validation, investigation, and troubleshooting.
Description
Strong Communication Skills – Ability to communicate clearly with business users, technical teams, and stakeholders. Problem-Solving & Analytical Thinking – Ability to analyze issues, identify root causes, and provide effective solutions. Customer & User Focus – Patient and professional approach when supporting users and understanding their business needs. Teamwork & Collaboration – Ability to work effectively with functional, technical, and cross-functional teams. Active Listening – Ability to understand user concerns, requirements, and problems accurately.