✨ AI Summary
Quintessentially Dubai is seeking a Lifestyle Manager to manage requests and CRM administration for their discerning Private and Corporate Members. This role involves assisting with a wide range of lifestyle needs, from everyday tasks like restaurant reservations and hotel bookings to accessing sold-out events and sourcing limited edition items.
Key responsibilities include providing excellent customer service, conducting research, liaising with suppliers, and maintaining accurate member data. The ideal candidate will have a preferred background in Hospitality, Luxury brands, Executive Assistant to a senior manager, or UHNW Individuals Servicing. Essential skills include excellent written and oral communication in English, Arabic, and French, exceptional attention to detail, creative problem-solving, the ability to work under strict deadlines and pressure, strong online research skills, a "Can-Do" attitude, passion for customer service, strong work ethics, and a self-starter mentality. The role requires flexibility in working hours, including nights and weekends.
Requirements
The Lifestyle Manager will manage requests and CRM administration for valuable Members, assisting with everyday tasks to sourcing limited edition items and organizing once-in-a-lifetime experiences. Key duties include providing excellent customer service, conducting research, liaising with suppliers, and maintaining accurate Member data. Preferred background is in Hospitality, Luxury brands, Executive Assistant to a senior manager, or UHNW Individuals Servicing. Excellent written & oral communication skills in English, Arabic, and French are required, along with exceptional attention to detail, creative problem-solving, ability to work under pressure and strict deadlines, strong online research skills, a Can-Do attitude, passion for customer service, strong work ethics, and self-starter mentality. Candidates must be prepared to work flexible shifts including nights and weekends.
Description
ABOUT US:With five global hubs and more than 60 offices on the ground, we have cultural roots in communities around the world and benefit from a network of invaluable connections. This guarantees that our discerning Private and Corporate Members receive expert localized service for every request, be itpractical or aspirational. We understand our Members lifestyles so that we can create meaningful andrare experiences. Our team of global specialists work in over 25 languages around the world 24/7/365.JOB ROLEThe Lifestyle Manager will be responsible for managing requests and CRM administration for some ofQuintessentially Dubai's most valuable Members and their demanding lifestyle needs. This will range from assisting with everyday tasks, such as restaurant reservations, chauffeurs and taxis, theatre tickets and hotel bookings, to accessing sold out events, sourcing limited edition items and organising once in a lifetime experiences.Key DutiesProviding excellent customer service to Members over the phone and in personConducting research and putting together proposalsLiaising with suppliers on behalf of MembersMaintaining accurate log of Member data in CRMRepresenting Quintessentially at networking eventsMeeting individual and team KPIsKey Skills & Attributes:Preferred background: Hospitality / Luxury brands / Executive Assistant to a senior manager / UHNW Individuals Servicing.Excellent written & oral communication skills in English, Arabic and FrenchExceptional attention to detailCreative problem solvingAbility to work towards strict deadlines and under pressureStrong online research skillsA Can-Do attitudePassionate about customer serviceStrong work ethicsSelf-StarterHours of Work:Standard terms will include working 45 hours per week, 5 days out of 7, on a flexible shift pattern. Candidates should be prepared to work on, night shifts and weekends.