✨ AI Summary
We are seeking an experienced Pega CDH Developer to design, develop, and implement customer decisioning solutions using Pega Customer Decision Hub (CDH). This role involves building Next-Best-Action strategies, implementing decision logic, and enabling real-time personalized customer engagement across multiple channels. Key responsibilities include configuring decision strategies, engagement policies, and arbitration rules, integrating Pega CDH with external systems, and supporting testing and deployment activities.
The ideal candidate will possess strong hands-on experience with Pega Customer Decision Hub (CDH) and Next Best Action Designer (NBAD). Essential skills include knowledge of Decision Strategies, Engagement Policies, Arbitration, Adaptive Models, Customer Profile Designer, Pega PRPC architecture, and Agile/Scrum development methodology. A minimum of 2 years of hands-on experience in Pega CDH and 4-10 years of overall IT experience are required. Preferred qualifications include Pega certifications, experience in marketing decisioning, personalization, customer engagement platforms, data analytics, customer segmentation, and in the Banking, Financial Services, or Telecom domains.
Requirements
The ideal candidate will have strong hands-on experience with Pega Customer Decision Hub (CDH) and Next Best Action Designer (NBAD). Required skills include knowledge of Decision Strategies, Engagement Policies, Arbitration, Adaptive Models, Customer Profile Designer, Pega PRPC architecture, and Agile/Scrum development methodology. Experience in Pega integrations (REST, SOAP, APIs) is also expected. The role requires 4-10 years of overall IT experience, with at least 2 years in Pega CDH. Pega Certified Senior System Architect (CSSA) or Pega Decisioning Consultant certification is preferred, along with experience in marketing decisioning, personalization, customer engagement platforms, data analytics, customer segmentation, and in Banking, Financial Services, or Telecom domains.
Description
'Pega CDH (Customer Decision Hub) Developer – Job DescriptionRole OverviewWe are looking for an experienced Pega CDH Developer to design, develop, and implement customer decisioning solutions using Pega Customer Decision Hub (CDH). The role involves building Next-Best-Action strategies, implementing decision logic, and enabling real-time personalized customer engagement across multiple channels.Key ResponsibilitiesDesign and develop Next-Best-Action (NBA) strategies using Pega CDH.Configure decision strategies, engagement policies, and arbitration rules.Implement real-time and batch decisioning solutions within the Pega platform.Work closely with business analysts and stakeholders to translate business requirements into technical solutions.Integrate Pega CDH with external systems via APIs, data flows, and event-driven architecture.Configure adaptive models and predictive analytics within CDH.Participate in code reviews, debugging, and performance optimization.Support testing, deployment, and production support activities.Follow Pega best practices and guardrails during development.Required SkillsStrong hands-on experience with Pega Customer Decision Hub (CDH).Experience in Next Best Action Designer (NBAD).Knowledge OfDecision StrategiesEngagement PoliciesArbitrationAdaptive ModelsCustomer Profile DesignerGood understanding of Pega PRPC architecture and case management concepts.Experience in Pega integrations (REST, SOAP, APIs).Familiarity with Agile/Scrum development methodology.Preferred QualificationsPega Certified Senior System Architect (CSSA) or Pega Decisioning Consultant certification.Experience in marketing decisioning, personalization, or customer engagement platforms.Knowledge of data analytics and customer segmentation.Experience in Banking, Financial Services, or Telecom domains.Experience4–10 years of overall IT experience.2+ years of hands-on experience in Pega CDH.