✨ AI Summary
The Order Fulfilment Specialist is responsible for managing the end-to-end process of confirmed customer orders from their creation to delivery across Export, Local HoReCa, and Retail channels. Key responsibilities include maintaining an accurate order book, verifying sales orders, monitoring order status, coordinating with various departments (Planning, Production, Logistics, Warehousing, Finance), and communicating order status changes and potential risks. The role also involves preparing reports, supporting order-review meetings, analyzing causes of delays, and contributing to the development of order-management workflows.
Requirements include a Bachelor's degree in Supply Chain, Logistics, Business Administration, or Commerce, coupled with 3 to 6 years of experience in order fulfilment, supply-chain coordination, customer service, or logistics. Prior experience in FMCG, food manufacturing, or manufacturing is advantageous. Essential skills include a strong understanding of the order-to-delivery process, ERP proficiency (Oracle preferred), advanced Microsoft Excel skills, and excellent written and spoken Arabic and English. The role demands strong coordination, follow-up, attention to detail, communication, prioritization, and problem-solving abilities, with the capacity to work independently in a fast-paced setting.
Requirements
Requires a Bachelor's degree in Supply Chain, Logistics, Business Administration, or Commerce, with 3 to 6 years of experience in order fulfilment, supply-chain coordination, customer service, or logistics. FMCG, food manufacturing, or manufacturing experience is preferred. Must have a good understanding of the order-to-delivery process, ERP experience (Oracle preferred), and strong Microsoft Excel skills. Fluency in written and spoken Arabic and English is necessary, with Export and Incoterms knowledge being an advantage.
Description
The Order Fulfilment Specialist is responsible for maintaining end-to-end visibility of confirmed customer orders and coordinating their fulfilment through delivery. The role maintains a consolidated order book, follows up with relevant functions, identifies fulfilment risks and ensures timely escalation and communication. It covers Export, Local HoReCa and Retail channels.RESPONSIBILITIESMaintain one accurate and updated order book covering all confirmed customer orders.Verify that sales orders created by Customer Service contain the required information and match confirmed customer requirements.Monitor open, overdue, partially fulfilled, amended and cancelled orders until closure.Coordinate with Planning to confirm product availability and realistic fulfilment dates.Follow-up with Production Planning and Material Planning on supply readiness and constraints.Coordinate with Logistics, Export and Warehousing regarding dispatch readiness, loading schedules and shipment status.Reflect credit or commercial holds communicated by Finance or Customer Service in order-status reporting.Communicate confirmed dates, shortages, constraints and order-status changes to Commercial and other stakeholders.Identify and escalate risks that may affect customer delivery dates.Coordinate priorities when Export, HORECA and Retail orders compete for available stock or production capacity. Prepare regular order-status, backlog and fulfilment reports.Support order-review meetings and document agreed actions.Analyze recurring causes of delays, shortages and order changes and recommend process improvements.Support the development of order-management workflows, cut-off rules and escalation procedures. REQUIREMENTSBachelor's degree in Supply Chain, Logistics, Business Administration, Commerce or a related field.3 to 6 years of experience in order fulfilment, supply-chain coordination, customer service or logistics.FMCG, food manufacturing or manufacturing experience is preferred.Good understanding of the order-to-delivery process.ERP experience; Oracle experience is preferred.Strong Microsoft Excel skills.Good written and spoken Arabic and English.Export and Incoterms knowledge is an advantage.Strong coordination and follow-up skills.High attention to detail and data accuracy.Clear communication and timely escalation.Ability to challenge incomplete or unrealistic commitments professionally.Strong prioritization and problem-solving skills.Ability to work independently in a fast-paced environment.